# Solutions Engineer

Description About Us: Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows. That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more the

- **Id**: 1260497
- **Url**: <https://alion.io/job/ai-solutions-engineer>
- **Role**: Solutions
- **Role family**: Solutions
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Toronto, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-09T20:33:26Z
- **Employer posted date**: 2026-10-18
- **Last verified at**: 2026-11-11T10:59:25Z
- **Board verified**: yes
- **Days open**: 62
- **Description format**: text
- **Description chars**: 4232
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, AI Agents, Low-Code & No-Code Platforms

## Company

- **Id**: 1857643
- **Name**: AI
- **Domain**: ask-ai.com
- **Url**: <https://alion.io/company/ask-ai>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Comeet

## Salary estimate

- **Min usd**: 46000
- **Max usd**: 96000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 17

## Technologies

- **Intercom** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 62

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-25T20:23:28Z
- Event: close; At: 2026-10-03T07:53:17Z
- Event: reopen; At: 2026-10-03T19:50:05Z

## Liveness

- **Score**: 11
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.383
- **P room**: 0.28
- **Age days**: 62
- **Expected fill days**: 30
- **Reasons**: conf:4, win:tail, crowd:junior
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.