Assistant Manager, Integrations & Development

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Provide Level 2 support for service request, incidents & BAU changes requests - primarily focused in moderate to high complexity as per Complexity Matrix and Standard Operating Procedure defined for below areas.

Integration Support

• Monitor integration flows (iFlows), message processing, APIs, and connectivity services.
• Investigate and resolve integration failures involving SAP and non-SAP applications.
• Perform root cause analysis (RCA) and implement preventive actions.
• Support interface deployments, testing, and transport activities across landscapes.
• Maintain integration documentation, support procedures, and operational runbooks.
• Work closely with SAP functional teams, middleware teams, and external vendors to resolve issues.

Custom Development (ABAP) Support

• Support ABAP programming in various areas listed (not limited) as below:
  • Forms: SAPscript, Smartforms, PDF forms
  • Report: Query report, List reporting, ALV reporting,
  • Interface: Flat file (in txt/excel format), IDOC, ALE, BAPI, Data Medium Exchange Engine (DMEE)
  • Conversion: BDC, LSMW
  • Enhancement: user exits, BADI, Enhancement Implementation, Enhancement Spot, Business Transaction Events (BTE).
  • Others: Workflow, Screen painting, Dialog/DYNPRO programming
  • Any other new SAP technology hand over to BAU in the future.
• Perform ABAP code review of ABAP colleagues (QA check) to ensure programs delivered adhere to AIA programming standards.

Perform BAU Activities - Incident and Service Request

• Perform diagnosis / investigation / troubleshooting/ enquiries.
• Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.
• Resolve and close ticket within Service Level Agreement (SLA) and ideal Turn Around Time (TAT)

Perform BAU Change Request

• Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
• Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
• Prepare test scenarios & acceptance criteria.
• Inform on readiness for Production deployment.
• Prepare & submit Change Deployment Template.
• Close ticket upon successful Production deployment.

Minimum Job Requirements:

• Bachelor’s degree Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems
• Minimum 5 years' experience in SAP support field mainly SAP Integration Suite and ABAP custom development.
• Hands-on experience in:
  • SAP Integration Suite: SOAP, REST APIs, OData services, SFTP, HTTP, HTTPS, XML, XSLT, JSON, API security and authentication mechanisms
  • SAP ABAP: ALV, BAPI, IDoc, ALE, Smartforms, SAPScripts, Adobe Form, BAdi, BTE, Enhancement Framework, ABAP Objects, Workflow
• Experience with other SAP application/Module (PO/ FICO/ TRM/ ARIBA/ CONCUR) will be advantageous.

Key competencies:

• SLA familiarity and performance driven work culture.
• Strong troubleshooting and analytical skills.
• Proficient communication and documentation skills.
• Strong attention to detail and quality standards.
• Ability to prioritize multiple incidents, requests and work under pressure.
• Excellent stakeholder management.
• Good team player, self-starter, proactive and resourceful.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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