Business Training and Development, Senior Analyst (E-learning)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

The eLearning Manager will collaborate closely with subject matter experts, instructional designers, and stakeholders to deliver effective, scalable learning programs. In addition, the role is responsible for coaching and developing team members, building departmental capabilities, and upskilling teammates in eLearning design and development best practices.

The role also drives continuous improvement by leveraging innovation, data insights, and emerging technologies to enhance learning effectiveness and business impact.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectly.

Roles and Responsibilities:

eLearning Strategy & Planning (15%)

• Execute and deliver quality and effective training to different target participants that are aligned with Company’s KPI, included but not limited to classroom/virtual training, and eLearning production

Instructional Design & Content Oversight (40%)

• Oversee design and development of eLearning modules; ensure instructional quality, consistency, and alignment with learning objectives
• Manage end-to-end development timeline; coordinate with SMEs, vendors, and stakeholders; ensure timely delivery

Team Leadership, Coaching & Capability Building (15%)

• Coach and mentor team members; upskill teammates in instructional design, tools, and best practices; build team capability

Quality Assurance & Governance (10%)

• Ensure learning solutions meet quality standards, branding, and compliance requirements; review and approve deliverables

Learning Technology & Innovation (10%)

• Evaluate and implement new tools, platforms, and technologies (e.g., authoring tools, LMS enhancements, AI); drive innovation

Performance Tracking & Continuous Improvement (5%)

• Monitor learning effectiveness (analytics, feedback); optimize programs for better engagement and outcomes

Vendor & Resource Management (5%)

• Manage external vendors and resources where applicable; ensure cost-effectiveness and quality

Minimum Job Requirements:

Education

• Bachelor’s degree in Education, Instructional Design, Training or a related field

Experience

• Minimum 6-8 years of experience in Learning & Development, with at least 3 years in eLearning design and development
• Proven experience in managing end-to-end eLearning projects and leading teams
• Experience working with cross-functional stakeholders and subject matter experts

Technical Skills

• Proficiency in eLearning authoring tools (e.g., Articulate 360, Captivate)
• Familiarity with Learning Management Systems (LMS) and digital learning platforms
• Understanding of instructional design models (e.g., ADDIE, SAM)
• Knowledge of multimedia development and emerging learning technologies (e.g., AI in learning)

Leadership & Interpersonal Skills

• Demonstrates effective team collaboration and provides guidance to team members when needed
• Supports coaching and development of teammates to build eLearning design and development capabilities
• Excellent stakeholder management and communication skills

Project & Business Skills

• Strong project management skills with the ability to manage multiple priorities
• Ability to align learning solutions with business objectives
• Analytical mindset to evaluate learning effectiveness and drive continuous improvement

Other Attributes

• Detail-oriented with high quality standards
• Innovative and proactive in adopting new learning approaches
• Strong problem-solving and decision-making skills

Others:

• The incumbent is required to obtain relevant license if the job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.