{"id":3489627,"url":"https://alion.io/job/aia-group-manager-operating-system-support-linux","title":"Manager, Operating System Support (Linux)","company":{"id":5838,"name":"AIA Group","domain":"aia.com","url":"https://alion.io/company/aia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":219,"ghost_share":0.005,"stale_share":0.95,"repost_share":0.005,"time_to_fill_p50_days":32,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-10-29T22:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T22:58:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Position Objective:\n\nWith respect to multiple technology knowledge \nEnsures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.\nContributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.\nImproves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year\n\nRoles and Responsibilities\n\nPlanning and Leadership:\nImplement the approved strategy for Linux OS support, aligned with organizational goals.\nWork with the team to ensure high performance and operational efficiency.\n\nLinux OS Management: \nOversee the deployment, configuration, and maintenance of Linux operating system across the organization.\nEnsure the stability, security, and performance of Linux servers and endpoints.\n\nIncident & Problem Managements:\nAct as an escalation point for complex Linux OS-related issues and ensure timely resolution.\nConduct root cause analysis for recurring issues and implement preventive measure.\n\nPatch & Update Management:\nDevelop and enforce patch management policies to ensure all Linux systems are up-to-date and secure.\nCoordinate with security teams to address vulnerabilities and apply necessary updates.\n\nPerformance Monitoring and Optimization:\nMonitor the performance of Linux systems, analyze trends, and implement improvements to enhance efficiency and reliability.\nPrepare and present regular reports on Linux OS support operations, compliance, and risk management to senior leadership.\n\nVendor & Stakeholder Management: \nCollaborate with vendors and internal stakeholder to evaluate, select, and implement Linux OS-related tools and technologies.\nManage relationships with third-party service providers and ensure SLAs are met.\n\nBudget & Resource Management:\nManage related budget.\nAllocate resources effectively to meet project deadline and organizational goals.\n\nMinimum Job Requirements:\nRelevant Experience:\n7 years of relevant experience in which at least 3 years in managerial position with regional coverage.\nHands on experience on position related technical components.\nOR\nAn equivalent combination of qualifications and relevant experience.\n\nEducation: \nBachelor's degree holder of university on Information Technology or related discipline\n\nTechnical Skills:\nExtensive knowledge of Linux distributions (e.g., RedHat, CentOS, SUSE) and related technologies.\nStrong understanding of Linux shell scripting, automation tools and system monitoring tools. \nExperience with cloud-based Linux environments is a plus.\nRelevant certifications such as RedHat Certified Engineer (RHCE), Linux Professional Institute Certification (LPIC), or equivalent is highly desirable.","description_format":"text","description_chars":2850,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance 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