Manager / Senior Manager, Business Analysis

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

The incumbent acts as a critical bridge between business stakeholders and technology teams, ensuring that systems - leveraging automation, analytics, and AI - are designed and implemented to drive operational efficiency, regulatory compliance, scalability, and innovation.

Roles and Responsibilities

• Partner with Finance and Legal stakeholders to analyze end-to-end processes, identify inefficiencies, and recommend technology and AI-driven solutions (e.g., process automation, predictive analytics, intelligent workflows).
• Identify opportunities to embed AI/ML use cases within finance processes such as forecasting, anomaly detection, reconciliations, and risk management.
• Translate business needs into well-structured functional specifications, incorporating AI, data, and integration requirements where applicable.
• Collaborate closely with architects and developers to ensure solutions are scalable, secure, and aligned with enterprise architecture.
• Oversee preparation of business cases, cost-benefit analyses, SLAs, OLAs, and governance frameworks to support strategic initiatives.
• Support end-to-end delivery of transformation programs, ensuring effective implementation, user adoption, and change management.
• Partner with delivery teams to ensure solutions meet business objectives and drive measurable value realization.
• Facilitate decision-making by presenting data-driven recommendations and solution trade-offs.
• Drive continuous improvement initiatives across systems, leveraging automation and AI where feasible.

Minimum Job Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, Business Administration, or a related discipline.
• 6-10 years of experience in business systems analysis, digital transformation, or enterprise technology roles, with at least 3-5 years in a senior or leadership capacity.
• Proven experience leading business analysis for large-scale transformation programs across corporate functions such as Finance, Legal, Risk, Procurement, or Compliance.
• Strong understanding of enterprise business processes, governance requirements, and regulatory considerations across multiple functional domains.
• Hands-on exposure to AI and advanced analytics used cases, such as process automation, document intelligence, predictive analytics, or anomaly detection.
• Experience working with data platforms, reporting tools (e.g., Power BI), and AI-enabled solutions to support decision-making and operational efficiency.
• Demonstrated ability to facilitate workshops with SMEs, eliciting, refining, and documenting complex business and functional requirements across diverse stakeholder groups.
• Strong expertise in process analysis and re-engineering, identifying inefficiencies, and proposing technology-enabled improvements with measurable outcomes.
• Proven track record in developing functional specifications, SLAs, OLAs, governance documentation, and requirements traceability artifacts.
• Familiarity with enterprise platforms and business applications (e.g., ERP systems such as SAP, workflow and case management tools, document management systems, e-billing, or contract lifecycle management platforms).
• Experience in system integration across business functions, ensuring seamless data flow and interoperability.
• Ability to translate business needs into scalable, secure, and sustainable technology solutions aligned with enterprise architecture.
• Proficiency in business analysis frameworks and delivery methodologies, including process mapping, Agile/Scrum, and SDLC practices.
• Strong stakeholder management and communication skills, with the ability to engage senior leaders across multiple functions.
• Capable of presenting data-driven insights, solution options, and trade-offs to enable informed decision-making.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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