{"id":3722653,"url":"https://alion.io/job/aia-group-resolution-privacy-coordinator-6-months-fixed-term","title":"Resolution & Privacy Coordinator (6 months Fixed Term))","company":{"id":5838,"name":"AIA Group","domain":"aia.com","url":"https://alion.io/company/aia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":229,"ghost_share":0.004,"stale_share":0.934,"repost_share":0.009,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T03:24:26Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T04:46:16Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Your Role with UsAs a Resolution & Privacy Coordinator, you play an important role in helping customers feel heard, respected, and fairly treated. Working closely with the Resolution & Quality Assurance team, you support the investigation and resolution of significant customer complaints while helping manage Privacy Act requests with care and accuracy. This role offers the opportunity to build strong relationships across the business, collaborate with a range of stakeholders, and contribute to better customer outcomes. You will help strengthen trust in AIA by supporting fair decision-making, protecting personal information, and continuously improving the processes that enhance our customer experience.\nYour Impact\nInvestigate escalated customer complaints and support fair, timely, and respectful resolutions.\nCoordinate Privacy Act requests and complaint escalations to ensure obligations and deadlines are met.\nCollaborate with business teams to gather information, resolve issues, and deliver positive customer outcomes.\nReview and assess complex information to support accurate decisions and clear customer communications.\nImprove complaint and privacy processes to enhance efficiency, consistency, and customer trust.\nRespond to government information requests with accuracy while upholding privacy and compliance standards.\nYour Capabilities\nYou bring strong analytical skills and a high level of attention to detail when reviewing information and identifying fair outcomes.\nYou have the ability to communicate clearly and professionally, adapting your approach for different audiences.\nYou bring a customer-focused mindset and consistently act with integrity, empathy, and sound judgement.\nYou have experience building positive relationships and working collaboratively with a range of stakeholders.\nYou bring strong organisation and time management skills, balancing priorities while delivering to deadlines.\nYou may also have knowledge of financial services, insurance, privacy legislation, or risk and compliance practices.\nYour Life at AIA\nAt AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.\nDEIB\nDiversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at .\nRecruitment Agencies: Our Talent team does not require any recruitment agency support.\nInterested Candidates: Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:\nYou must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. 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