{"id":1173332,"url":"https://alion.io/job/aia-group-technical-delivery-analyst","title":"Technical Delivery Analyst","company":{"id":5838,"name":"AIA Group","domain":"aia.com","url":"https://alion.io/company/aia","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":202,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":147000,"period":"year","method":null,"sample_n":3250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Power BI","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:16:54Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-22T13:01:20Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"BE THE DIFFERENCEAt AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.\nThe opportunity:\nWe have a newly created opportunity available for a Technical Delivery Analyst to play a key role in supporting the delivery of AIA Financial Services’ strategic priorities, partnering with business leaders and stakeholders to drive growth, retention and operational optimisation initiatives.\nWorking closely with the Head of AIAFS Enablement, the role helps translate strategy into action by developing delivery plans, communications and business initiatives that place customer needs and Voice of the Customer insights at the centre of decision-making and execution.\nThis role also provides both business analysis and technical support for Salesforce and related systems, contributing to solution design, configuration, development, testing and release activities. In addition, the Technical Delivery Analyst supports internal and external communications, ensuring messaging aligns with AIAFS’s purpose, culture and strategic direction while enabling the successful delivery of change initiatives across the business.\nTo do this successfully you will:\nEstablish and maintain the data, reporting and tracking frameworks required to support strategic initiatives, business performance and growth outcomes\nDevelop actionable project plans, communications and business collateral that enable the successful delivery of key strategic priorities\nPartner with internal and external stakeholders to drive execution, align delivery timelines and ensure customer, revenue and growth objectives are achieved\nChampion customer-centric thinking by embedding Voice of the Customer insights into initiative design, decision-making and delivery\nSupport customer retention, engagement and revenue growth initiatives by identifying opportunities to optimise customer journeys, reduce lapse rates and enhance long-term value\nDrive continuous improvement and operational efficiency through Salesforce and related platforms, supporting requirements gathering, solution design, configuration, testing, release management and reporting\nLeverage AI, automation and analytics tools, including AgentForce and Salesforce capabilities, to generate insights, improve customer engagement, streamline processes and enhance business performance\nSuccessful applications will demonstrate:\nTertiary qualification in Data Science, Mathematics or a related discipline, with experience in data analysis, reporting and business insights\nExperience working within financial services, wealth management or insurance, knowledge of financial planning CRM systems, Salesforce certifications and exposure to Microsoft Access and VBA\n\nProven experience working with Salesforce and AgentForce in a Business Analyst, CRM or technical delivery capacity, including requirements gathering, testing and solution design\nStrong technical skills across data management, SQL, SAS, Excel, Power BI and Tableau, with the ability to translate data into actionable business insights\nDemonstrated analytical and problem-solving capability, using data, trends and thematic analysis to identify opportunities and drive business improvement\nExperience supporting technology and business change initiatives, including user stories, acceptance criteria, release management and stakeholder engagement\nPassion for leveraging AI, automation and emerging technologies to improve reporting, operational efficiency, customer outcomes and decision-making\nExcellent communication, collaboration and stakeholder management skills, with a proactive approach, strong attention to detail and the ability to deliver high-quality outcomes in a fast-paced environment\nWhy choose AIA:\nAt AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.\nAccess our training and development to build on your current skills\n\nCareer development through internal mobility opportunities\n\nWork for a business helping millions of Australians and make a difference to someone’s life everyday\n\nAccess additional leave days a year to recharge and refresh yourself\n\nEnjoy wonderful Health and Wellbeing initiatives that support you\n\nWork with supportive and inclusive managers\n\nFlexible working arrangement\n\nAt AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.\nLots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.\nAIA is different. Are you?\nIf you want to be part of an organisation that helps people live better every single day, apply via the link today.","description_format":"text","description_chars":5327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Insurance"],"lifecycle":[{"event":"open","at":"2026-09-24T09:16:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-09-24T15:40:13Z"},"pay":null,"html_url":"https://alion.io/job/aia-group-technical-delivery-analyst","json_url":"https://alion.io/job/aia-group-technical-delivery-analyst.json","meta":{"generated_at":"2026-09-24T15:40:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}