{"id":3062153,"url":"https://alion.io/job/aia-operations-manager","title":"Operations Manager","company":{"id":1761380,"name":"AIA","domain":"aia.org","url":"https://alion.io/company/aia-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Microsoft Office","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-22T06:51:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T20:55:22Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the AIA Trust and AIA\nThe AIA Trust is a financially independent nonprofit organization affiliated with the American Institute of Architects (AIA). Since 1952, the Trust has helped architects protect their practices and build stronger businesses by providing access to insurance, retirement, legal, risk management, and educational resources. Working closely with AIA, strategic partners, and component organizations across the country, the Trust delivers practical solutions that support architects throughout every stage of their careers.\nThe American Institute of Architects (AIA), a professional membership organization for architecture and design professionals, offers an opportunity to advance the value of architecture while supporting architects and design professionals with the resources they need to do their best work. The organization is committed to driving positive change through design, strengthening communities, promoting sustainability and climate resilience, advancing equity and human rights, and fostering economic opportunity. AIA is also dedicated to building a culture of equity, diversity, and inclusion within the architecture profession to help create a better built environment for all.\nPosition Overview\nThe Operations Manager is a joint position serving both the AIA Trust and AIA. The role is allocated approximately 70 percent to the AIA Trust and 30 percent to AIA. The Operations Manager reports to the Executive Director of the AIA Trust, who provides overall supervision and establishes priorities for the Trust-related responsibilities. For responsibilities supporting AIA, the Operations Manager receives direction from AIA’s Chief Financial and Administrative Officer (CFAO), consistent with the established allocation of responsibilities between the two organizations.\nWorking across two closely affiliated organizations, the Operations Manager provides coordinated operational, governance, communications, finance, legal, and administrative support. The role works closely with the AIA Trust Executive Director to support the Trust's programs, Board activities, communications, and day-to-day operations, while also providing support for designated AIA finance, legal, and administrative functions.\nThe role offers broad experience across nonprofit operations, governance, communications, education, finance, legal administration, and member engagement while supporting initiatives that strengthen the architectural profession.\nJob Duties\nAIA Trust - 70%\nEvent & Meeting Management\nCoordinate the planning and execution of three annual Trustee Board meetings, including two in-person meetings, ensuring a seamless experience for Trustees, guest speakers, and attendees. \nCoordinate meeting logistics, including venue arrangements, hotel room blocks, catering, audiovisual services, contracts, attendee communications, and meeting schedules. \nSupport effective Board governance by preparing agendas, meeting materials, presentations, minutes, action items, and follow-up documentation in collaboration with the Executive Director. \nCoordinate communications with Trustees, plan providers, guest speakers, AIA staff, and other stakeholders. \nSupport planning and execution of AIA Trust educational programs, conferences, and special events, including Trust Week, the AIA Conference on Architecture & Design, and the AIA Leadership Summit. \nCoordinate conference materials, signage, promotional items, and event resources in partnership with AIA staff and vendors. \nRepresent the AIA Trust professionally at meetings, conferences, and industry events. \nPrograms & Member Engagement\nCoordinate logistics for educational programs, webinars, and virtual events in collaboration with AIA staff, plan providers, and presenters. \nPartner with the AIA Education Department to obtain continuing education credits and ensure compliance with AIA learning requirements. \nManage webinar scheduling, attendee registration, virtual meeting logistics, continuing education reporting, certificate distribution, and post-event follow-up in partnership with AIA staff. \nServe as the primary point of contact for the AIA Trust's general inbox, phone line, and mail, responding to inquiries or directing requests as appropriate. \nMaintain the Trust's databases, online directories, and member-facing resources, ensuring information remains accurate and current. \nSupport member and Component engagement initiatives by coordinating educational resources, outreach activities, and program communications. \nBuild positive relationships by providing responsive, professional service to members, Components, Trustees, plan providers, partners, and AIA staff. \nCommunications & Marketing\nManage and maintain the AIA Trust website, including content updates, landing pages, and coordination of technical enhancements. \nDevelop communications and digital marketing assets-including graphics, presentations, one-pagers, promotional materials, web content, and newsletter content-to support the Trust's programs and initiatives. \nDraft, edit, and format communications for members, Components, Trustees, partners, and other stakeholders. \nPrepare marketing content and creative assets for newsletters, social media, conferences, educational programs, and outreach efforts in collaboration with AIA Marketing. \nCollaborate with AIA Marketing and other partners to ensure communications are timely, accurate, and aligned with organizational priorities. \nMaintain digital assets, templates, and brand resources while ensuring communications reflect the AIA Trust's brand standards, messaging, and mission. \nMonitor website and digital engagement metrics, preparing regular reports and identifying opportunities to improve performance. \nSupport conference marketing, sponsorship deliverables, and promotional initiatives. \nLeverage technology, AI-assisted tools, and emerging digital resources to improve communication, efficiency, and workflow. \nOperations & Administration\nSupport the Executive Director with day-to-day operational, governance, and administrative activities. \nExercise good stewardship of the Trust's resources by making thoughtful purchasing decisions, tracking expenses and supporting documentation, remaining mindful of budget considerations within assigned responsibilities, and identifying opportunities for cost savings and operational efficiency. \nCoordinate vendor relationships, contracts, invoices, reimbursement requests, and other administrative processes. \nPrepare supporting documentation and materials for Board and committee meetings. \nMaintain organizational records, files, and procedures, ensuring accuracy, organization, and confidentiality. \nIdentify opportunities to improve workflows through technology, automation, and continuous process improvement. \nManage special projects and other responsibilities as assigned while adapting to changing organizational priorities. \nAIA -30%\nAIA Finance Legal and Administrative Support\nCoordinate monthly AIA Finance and Audit Committee meetings, including agenda development, meeting materials, and posting resources to Community Hub.\nAdminister the AIA corporate credit card process, including monthly statement notifications and reminders to staff and volunteers.\nSupport staff and volunteer expense administration through SAP Concur, including coordination of the AIA Treasurer's quarterly review of volunteer expenses.\nCoordinate with AIA Legal staff on contract submissions, approvals, technology platform processes, and compliance requirements.\nSupport additional finance, legal, and administrative projects as assigned by the AIA CFAO, consistent with the position’s agreed-upon AIA responsibilities and allocated time.\nSuccess Factors\nThe successful candidate will:\nBe highly organized and able to manage multiple priorities while maintaining exceptional attention to detail. \nExercise sound judgment, professionalism, and discretion when handling confidential information. \nTake initiative, anticipate needs, and follow through independently. \nCommunicate effectively and build positive relationships with Trustees, members, partners, Components, and colleagues. \nEmbrace technology and continuously seek opportunities to improve efficiency and organizational effectiveness. \nThrive in a collaborative environment where flexibility, teamwork, and a willingness to wear multiple hats are essential. \nFrequent Contacts\nAIA Trust Executive Director\nAIA CFAO\nTrustees\nAIA staff\nVolunteer leaders\nMembers\nComponents\nIndustry Partners\nQualifications\nDemonstrated ability to work independently, exercise sound judgment, maintain confidentiality, and take ownership of assigned responsibilities. \nCommunicates clearly across teams, manages competing priorities and develops practical solutions in a collaborative, mission-driven environment.\nExperience developing professional communications and digital marketing materials. \nExperience managing websites using WordPress or a similar content management system. \nProficiency with Microsoft Office Suite and other standard business applications. \nExperience with expense management systems, corporate credit card administration, committee support, or contract workflows preferred.\nExperience using graphic design software (e.g., Canva, Adobe Express, or similar) preferred. \nBachelor's degree or equivalent combination of education and experience. Two to five years of progressively responsible experience in nonprofit operations, association management, communications, marketing, event planning, executive support, or a related field.\nWork Location & Travel\nHybrid position based in the Washington, DC metropolitan area. Candidates must reside in Washington, DC, Maryland, or Virginia.\nDuring the onboarding period (generally the first six months), the Operations Manager is expected to work on-site at AIA's Global Campus one day per week to support training, collaboration, and knowledge transfer. \nFollowing onboarding, the position offers a flexible hybrid schedule based on organizational needs and coordinated with the AIA Trust Executive Director and AIA CFAO.\nOccasional travel (approximately 2-3 trips annually) for Board meetings, conferences, and AIA events. \nOccasional evening or weekend work may be required to support meetings and events. \nSupervisory Responsibilities - None\nBenefits Offered\nA comprehensive benefits package that reflects our company values and workplace culture, including:\nMedical, vision, and dental\n401(k)\nFlexibility\nPaid time off\nParental Leave\nFlexible spending accounts\nIncome protection, including Life Insurance Coverage up to 2x salary, and disability plans at no cost\nTuition and membership reimbursements\nAIA employees have access to a variety of other programs, including:\nEmployee Assistance Program (EAP) for employees and their family members\nSmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking\nComputer purchase program\nFitness club discounts\nPrepaid legal services program\nIdentity theft protection\nEqual opportunity employer as to all protected groups, including protected veterans and individuals with disabilities","description_format":"text","description_chars":11184,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Washington","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-10-22T06:51:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/aia-operations-manager","json_url":"https://alion.io/job/aia-operations-manager.json","meta":{"generated_at":"2026-10-25T21:43:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761380},"rest":"https://alion.io/mcp/rest/get_company?id=1761380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faia-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faia-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faia-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aia-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faia-operations-manager"}]}