{"id":3294642,"url":"https://alion.io/job/aier-it-operations-analyst-and-data-specialist","title":"IT Operations Analyst and Data Specialist","company":{"id":669734,"name":"AIER","domain":"aier.org","url":"https://alion.io/company/aier","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-26T21:22:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T05:18:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: IT Operations Analyst and Data Specialist\nReports to: IT and Security Manager\nLocation: On Site, Great Barrington, MA\nEmployment Status: Full-time, FLSA Exempt\nPosition Summary\nThe American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.\nThe IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT, with primary responsibility for optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement.\nThis role maintains and improves workflows across platforms such as Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping AIER maximize the value of its existing technology investments.\nThis role works closely with departments across the organization to identify repetitive work, manual processes, reporting challenges, and opportunities for automation, while supporting software implementations and general IT operations as priorities require.\nEssential Duties and Responsibilities\nBuild, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems \nPartner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement \nServe as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives \nGather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions \nCreate and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation \nDevelop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making \nSupport software implementations, vendor coordination, testing, rollout communications, and user acceptance testing \nCoordinate business system integrations to reduce duplicate data entry and improve consistency across platforms \nEvaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased \nProvide employee training and guidance on business applications, workflows, and technology best practices to encourage consistent adoption and effective use of existing systems \nAssist with helpdesk, onboarding, inventory, and equipment deployment when operational priorities require additional IT support \nQualifications and Skills\nExperience in a nonprofit, education, research, or professional-services environment \nExperience with Microsoft Power Platform, including Power Automate and SharePoint \nFamiliarity with APIs, webhooks, system integrations, and basic data transformation concepts \nExperience with process mapping or business process improvement \nRelevant Microsoft, Salesforce, CompTIA, or similar technology certifications \nCommitment to AIER’s mission and classical liberal principles \nThree or more years of experience in IT operations, business systems administration, systems analysis, or a similar technical operations role \nHands-on experience administering or supporting SaaS business applications, such as Microsoft 365, SharePoint, Salesforce, Jotform, Formstack, or comparable platforms \nExperience building workflow automations using Power Automate, form automation tools, or similar low-code/no-code platforms \nExperience gathering requirements from nontechnical stakeholders and translating business needs into practical, maintainable technology solutions \nAbility to independently troubleshoot application, workflow, permissions, integration, and data issues \nExperience creating and maintaining SOPs, process documentation, knowledge base articles, process maps, and user guides \nWorking knowledge of data management concepts, including data quality, standardization, reporting, imports/exports, and basic integration concepts \nExperience supporting software implementations, including testing, user acceptance testing, rollout, vendor coordination, and end-user adoption \nStrong written and verbal communication skills, with the ability to explain technical concepts clearly to nontechnical colleagues \nStrong analytical, organizational, and problem-solving skills with the ability to identify inefficient or repetitive processes and recommend improvements \nAbility to manage multiple operational projects and priorities with limited day-to-day supervision \nSound judgment and discretion when working with organizational systems, data, and confidential information \nPay Range\n$55,000 - $65,000 annually depending on experience.\nPhysical Demands and Work Environment\nThe physical demands of this position are consistent with a primarily office-based, technology-focused role. The employee regularly uses a computer and other office equipment, communicates with colleagues, and participates in meetings and training sessions. The position may require periods of extended sitting, repetitive hand and wrist movements, and occasional standing, walking, bending, lifting up to 30 pounds, or moving IT equipment and supplies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe work environment is a professional office setting with regular interaction across departments and occasional interruptions as operational needs arise. The position may require flexibility to respond to IT support requests, assist with equipment deployment, and support technology implementations or other operational priorities. Occasional movement between work areas may be necessary to provide technical assistance or coordinate activities with employees. Work may involve access to confidential organizational information and systems, requiring appropriate discretion and adherence to established security and privacy practices.","description_format":"text","description_chars":6093,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Think Tanks & Policy Research"],"lifecycle":[{"event":"open","at":"2026-10-26T21:22:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/aier-it-operations-analyst-and-data-specialist","json_url":"https://alion.io/job/aier-it-operations-analyst-and-data-specialist.json","meta":{"generated_at":"2026-10-30T05:19:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669734},"rest":"https://alion.io/mcp/rest/get_company?id=669734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faier-it-operations-analyst-and-data-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faier-it-operations-analyst-and-data-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faier-it-operations-analyst-and-data-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aier-it-operations-analyst-and-data-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faier-it-operations-analyst-and-data-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3294642}},{"tool":"search_jobs","arguments":{"company":"aier.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3294642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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