Head of Package FBL H/F

Make your mark in Underwriting

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague - empowering our people to grow as insurance professionals and add more value to our customers and AIG.

About The Role

The Head of Package for the FBL Cluster (France, Belgium, Luxembourg) will develop and execute the multiline P&C product line strategy, in the SME business segment, in accordance with the Package Regional product strategy, underwriting framework and pricing guardrails. This role will have overall responsibility for FBL Product P&L.

Delivering sustainable profitable growth results, as well as strong broker & client relationship while continuing to innovate from both product and underwriting standpoint will define your success in this exciting role.

Key Accountabilities

The Head of Package for FBL, will be accountable for delivering:

Sustainable Profitable Growth:

• Setting and implementing FBL Package Strategy within EMEA regional framework

• Planning & achieving FBL Package budgeted financial performance and growth targets, prioritizing portfolio optimization and margin improvement measured by UW Profit, NPW, AYCR (incl. CAT) and Expense Ratio.

• Ensuring UW discipline as cornerstone of achieving profitable growth & targeted LR through controls, portfolio monitoring, steering, regular actuarial assessment of claims trends and adjusting rates accordingly

• Maintaining risk selection in adherence with product guidelines and for achieving rate, renewal retention and new business goals.

• Portfolio steering towards preferred segments & identifying and developing action plans to address under-performing segments of the portfolio and/or under-performing producers / distribution channels

• Conducting referrals within the delegated authority & ensure adherence to all underwriting guidelines and maintaining underwriting excellence.

• Managing the Renewal portfolio in a proactive manner by consolidating and analysing various reports and maintaining budgeted renewal retention for Package

• Steering Package CAT Exposure

• Developing & managing product & UW rules for various distribution channels e.g AIG Platform, DUA Partnerships

• Identifying white spaces & expansion potential

• Recognizing and creating cross selling opportunities for other AIG General Insurance products.

• Coordinate with claims department in relation to various loss trends, transactions with claims and implement the required necessary system and product controls to maintain the budgeted loss ratio.

• Focusing on managing Package expenses, direct and indirect ones

• Ensuring regulatory and legal compliance across the Package business

• Identifying future industry trends, understand how they will impact our client’s business and developing new strategies around those trends.

Operational Excellence & Expense Management:

• In collaboration with Operations and other Functions continue to harmonize, streamline & automate the Product processes /workflows, enabling data quality & integrity and great customer serving

• Working on flexibility to transact Package business digitally through AIG Portals, APIs, DUAs/MGAs with adequate oversights & booking

• Maintaining and enhancing the online platform products & UW path to ensure fit to market and AIG top and bottom-up goals

Outstanding Broker and Client Relationship

• Define Package distribution strategy

• Developing & nurturing a sound broker & other distribution partners relationship

• Providing regular broker visits and training regarding Package offerings to increase AIG presence in the marketplace.

• Identifying opportunities to establish trading relationships with new producers and to promote AIG’s Package capability and product suite to external stakeholders in collaboration with Client & Broker Engagement and other profit centers

• Consistently providing excellent underwriting service and ensure quick responses to our brokers/partners.

• Setting & Managing MGA/DUAs collaboration for Package Solutions

• Negotiating effectively to successfully close new opportunities.

• Conducting business ethically, in accordance with the code of conduct, compliance guidelines, underwriting guidelines

Skills & Experience Required:

• +10 years in the insurance industry, with experience in multi-line P&C solutions 5+ years

• Proven track of successfully managing P&L

• Track record of turning around or scaling portfolios

• Market insights on SME P&C segment in FBL

• Commercial Acumen

• Delivering digital products through internal and external platforms

• Working with MGAs/DUAs

• Ability to effectively interact, communicate and build trusting partnerships with all levels of applicable external and/or internal business partners within the scope of responsibility.

• Capable of operating with understanding and influence across other lines of business

• French (native language) - professional English

• Proven ability to successfully negotiate on all levels and develop broker relationships.

• A strong track record of service orientation and teamwork.

• People management and leadership skills

• The ability to work independently and cohesively in a team environment in conjunction with service staff, risk engineering and field marketing claims employees.

• Ability to adapt to changing priorities and thrive in a dynamic and fast-paced environment.

#LI_IAG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area: