Operations Processor I

Join us as an Operations Processor to take your insurance operations career to the next level with a global market leader.

Make your mark in Operations

Our Operations team plays a critical role in delivering exceptional service to our customers and business partners. By ensuring policy administration activities are completed accurately, efficiently, and in accordance with established service standards, the team supports business growth while maintaining operational excellence and customer satisfaction.

This position will be responsible for managing policy servicing activities, maintaining policy data integrity, and supporting operational processes to ensure seamless service delivery across the organization.

You will work closely with Underwriting, Distribution, Finance, and other internal stakeholders to support day-to-day operations, while continuously identifying opportunities to improve processes and enhance the customer experience.

How you will create an impact

• Manage end-to-end policy administration activities, including policy issuance, renewals, endorsements, cancellations, and other policy servicing requests.

• Ensure timely and accurate processing of policy transactions, premium bookings, policy records, and documentation in accordance with service standards and operational procedures.

• Partner with Underwriting, Distribution, Finance, and other business teams to support efficient policy servicing and customer experience.

• Maintain accurate and up-to-date policy and customer information across relevant systems and platforms.

• Monitor data quality and ensure compliance with internal policies, procedures, and regulatory requirements.

• Deliver services in accordance with established service levels, performance standards, and operational objectives.

• Support process improvement initiatives and identify opportunities to enhance operational efficiency, service quality, and customer experience.

• Communicate effectively with internal stakeholders, customers, and business partners to resolve operational issues and support seamless service delivery.

• Support administrative duties and special projects as assigned by management.

What you'll need to succeed

• 1-3 years of experience in General Insurance, preferably in Operations, Policy Administration, Policy Servicing, or Customer Service.

• Experience handling policy issuance, endorsements, renewals, cancellations, and related policy servicing activities.

• Familiarity with SLA- or KPI-driven environments and quality control processes.

• Strong attention to detail with the ability to maintain high levels of accuracy in data processing and documentation.

• Strong organizational, prioritization, and problem-solving skills.

• Good communication and stakeholder management skills.

• Customer-focused with a proactive approach and strong sense of ownership.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

• Proficiency in Thai and intermediate-level English.

Ready to make a bigger impact? We look forward to reviewing your application

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area: