{"id":420361,"url":"https://alion.io/job/aig-sales-support-staff","title":"Sales Support Staff","company":{"id":3496,"name":"AIG","domain":"aig.com","url":"https://alion.io/company/aig","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":74,"ghost_share":0.014,"stale_share":0.649,"repost_share":0.027,"time_to_fill_p50_days":48,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T13:36:31Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":89},"description":"Join us as an Sales Support Staff to make more of your specialist expertise and experience.\nAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Sales Support to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.\nMake your mark in Telemarketing\nAIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague - empowering our people to grow as insurance professionals and add more value to our customers and AIG.\nHow you will create an impact\nDaily listen to the YES, NO & Confirmation Call voice files to meet the standard set for each campaign. Do Quality Control conformance standard (major/minor deviations), scoring and feedback to Sales team and Confirmation Call team\nCheck and correct the completion of Application Form and cut out the success voice file for submission\nParticipate and contribute to team meetings and quality workshops\nMonitor sessions per TSR and document outcomes and action plans for the team leader to communicate\nEnsure voice file retention Period: Throughout policy period plus 10 years\nReporting TSR Mis-Selling to Sales Support Supervisor and summarize the result of listening the voice files with recommendation for taking action of TSR skill development & improvement\nAssist in the delivery of pre-call team meetings (for the delivery of QA related matters)\nMonitor Sales Quality of TSR’s and give the recommendations for improvement\nTo ensure the Selling Script is complied with OIC Regulation and Compliance\nWhat you’ll need to succeed\nDegree in Marketing preferred but not mandatory\nRelevant experience in telemarketing supervisory or QA capacity (preferably Insurance direct marketing) or not mandatory\nStakeholder and client relationship management and the ability to work in a team\nUnderstanding of Sales process\nTime Management skills\nAbility to work flexible hours\nReady to take your career to the next level? We would love to hear from you.\nAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.\nEnjoy benefits that take care of what matters\nAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.\nReimagining insurance to make a bigger difference to the world\nAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.\nWelcome to a culture of inclusion\nWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.\nAIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.\nAIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .\nFunctional Area:\nSM - Sales & MarketingAIG Insurance (Thailand) Public Company Limited (Thailand)","description_format":"text","description_chars":4885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-06T03:54:31Z"},{"event":"close","at":"2026-10-01T00:54:36Z"},{"event":"reopen","at":"2026-11-03T10:41:58Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.519,"p_room":0.36,"age_days":89,"expected_fill_days":48,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/aig-sales-support-staff","json_url":"https://alion.io/job/aig-sales-support-staff.json","meta":{"generated_at":"2026-11-08T15:28:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3496},"rest":"https://alion.io/mcp/rest/get_company?id=3496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faig-sales-support-staff"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faig-sales-support-staff"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faig-sales-support-staff"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aig-sales-support-staff\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faig-sales-support-staff"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":420361}},{"tool":"search_jobs","arguments":{"company":"aig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":420361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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