{"id":1989867,"url":"https://alion.io/job/aig-team-lead-operations-processing","title":"Team Lead, Operations Processing","company":{"id":3496,"name":"AIG","domain":"aig.com","url":"https://alion.io/company/aig","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":75,"ghost_share":0,"stale_share":0.853,"repost_share":0.013,"time_to_fill_p50_days":40,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T05:10:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T23:05:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join us as a Service Operations Manager to take your operations leadership career to the next level with a global market leader.\nMake your mark in Operations\nOur Operations team plays a critical role in delivering exceptional service to customers, distribution partners, and internal stakeholders. By ensuring efficient policy servicing and operational excellence across both Consumer and Commercial lines of business, the team supports business growth while maintaining high standards of accuracy, compliance, and customer experience.\nThis role is responsible for leading the Customer Policy Services function, managing a team of 26 professionals supporting Consumer and Commercial Insurance businesses, including SME, Marine, and Casualty. You will drive operational performance, enhance customer journeys, lead change initiatives, and foster a culture of continuous improvement and service excellence.\nHow you will create an impact\nLead, coach, and develop a high-performing Customer Policy Services team, fostering a culture of accountability, engagement, and continuous learning.\n\nOversee the end-to-end policy servicing lifecycle across Consumer and Commercial Insurance businesses, ensuring timely, accurate, and efficient processing while maintaining high service standards.\n\nDrive team performance through effective management of KPIs, service levels, productivity, quality standards, and operational objectives.\n\nIdentify and implement process improvement, operational excellence, and cost optimization initiatives to enhance efficiency and customer experience.\n\nLead and support change management initiatives, including process enhancements, regulatory changes, and system implementations.\n\nCoordinate resources and operational activities to ensure business objectives are achieved and service commitments are consistently delivered.\n\nManage customer and stakeholder escalations, providing effective resolution and implementing corrective actions where necessary.\n\nContinuously improve customer journeys and operational workflows to support sustainable business growth and service excellence.\n\nBuild strong relationships with internal and external stakeholders, ensuring effective communication and collaboration on policy servicing matters.\n\nEnsure compliance with company policies, operational procedures, regulatory requirements, risk management standards, and internal controls.\n\nWhat you'll need to succeed\nBachelor's degree or equivalent professional experience.\n\n7+ years of experience in insurance operations, including people leadership and team management responsibilities.\n\nProven ability to coach, develop, and lead high-performing teams in a customer-focused environment.\n\nStrong knowledge of Consumer and Commercial Insurance operations, policy servicing processes, and customer journey management.\n\nExperience leading operational transformation, process improvement, and change management initiatives.\n\nStrong analytical, problem-solving, and decision-making skills with a focus on operational excellence and business outcomes.\n\nExcellent communication, stakeholder management, and influencing skills, with the ability to collaborate across all levels of the organization.\n\nStrong organizational and prioritization skills, with the ability to manage multiple initiatives in a fast-paced environment.\n\nGrowth mindset with a focus on continuous improvement, productivity, and sustainable business expansion.\n\nGood command of Thai and English, both written and spoken.\n\nReady to make a bigger impact?\nWe look forward to reviewing your application.\nAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.\nEnjoy benefits that take care of what matters\nAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.\nReimagining insurance to make a bigger difference to the world\nAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.\nWelcome to a culture of inclusion\nWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.\nAIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.\nAIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .\nFunctional Area:\nOP - OperationsAIG Insurance (Thailand) Public Company Limited (Thailand)","description_format":"text","description_chars":6122,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-07T05:10:50Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":40,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/aig-team-lead-operations-processing","json_url":"https://alion.io/job/aig-team-lead-operations-processing.json","meta":{"generated_at":"2026-10-11T04:12:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2619,"day_limit":5000,"remaining_today":2381,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3496},"rest":"https://alion.io/mcp/rest/get_company?id=3496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faig-team-lead-operations-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faig-team-lead-operations-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faig-team-lead-operations-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aig-team-lead-operations-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faig-team-lead-operations-processing"}]}