{"id":2810474,"url":"https://alion.io/job/aiken-technical-support-officer","title":"Technical Support Officer","company":{"id":4446572,"name":"Aiken","domain":"aiken.com","url":"https://alion.io/company/aiken-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-14T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-30T03:20:45Z","board_verified":false,"closed_at":"2026-10-30T03:20:45Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"HIRIN\n\nPioneers in the fields of banking consumer electronics, telecommunication, and industrial\n\nequipment in Sri Lanka.\nVACANCY FOR\n\n2) | TECHNICAL\n/ OQ \\ | JOIN OUR TEAM SUPPORT OFFICER\n\nWe are seeking a skilled and reliable Technical Support Officer to join our team at Aiken. The role involves providing timely and effective technical support for our range of banking and cash handling equipment.\n\n2 KEY RESPONSIBILITIES Gee REQUIREMENTS\nTroubleshoot, repair, and maintain cash counting, ATM, « NVQ Level 4 or equivalent qualification in Electronics,\nCRM, cash sorting, and other banking equipment Computer Hardware, IT, or a related field\n« Diagnose technical issues and implement effective solutions» Knowledge of Windows OS, antivirus software, and MS Office\nMinimize customer downtime through fast and reliable « Basic knowledge of computer hardware and networking will be technical support an added advantage\n\n« Conduct installations, servicing, and preventive maintenance\n\nAge 20-35 years when required ¢ Avalid driving licence will be an added advantage\n« Maintain proper service records and communicate technical\n\nissues professionally\n\nQ Kandy / Puttalam / Hatton / Thalawakale / Wennappuwa\n\nPolonnaruwa / Colombo / Trincomalee / Dambulla\n\nSEND YOUR CV TO ©\n\n@® www.aiken.tk\nPlease indicate the post applied for in the subject line of your email. »<]\n\nEmployment: Full Time, Permanent, Onsite\nClosing date: 29 Oct 2026\nJob ref: 1559893","description_format":"text","description_chars":1449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T09:02:11Z"},{"event":"close","at":"2026-10-30T03:20:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/aiken-technical-support-officer","json_url":"https://alion.io/job/aiken-technical-support-officer.json","meta":{"generated_at":"2026-10-31T20:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446572},"rest":"https://alion.io/mcp/rest/get_company?id=4446572"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faiken-technical-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faiken-technical-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faiken-technical-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aiken-technical-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faiken-technical-support-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2810474}},{"tool":"search_jobs","arguments":{"company":"aiken.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2810474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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