{"id":1400972,"url":"https://alion.io/job/aikido-security-customer-success-engineer-auz","title":"Customer Success Engineer AUZ","company":{"id":14042,"name":"Aikido Security","domain":"aikido.dev","url":"https://alion.io/company/aikido","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T08:47:53Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-30T13:29:31Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"We’re making security suck less for developers.\nSecurity tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.\nWe’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.\nFounded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.\nAs our first Customer Success Engineer in the Australia, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.\nResponsibilities\nEngage with 'accounts at risk' to prevent churn.\n\nDrive product adoption and maximize customer value.\n\nEscalate complex issues.\n\nDebug and resolve workflow issues.\n\nDrive onboarding and deployment for new clients.\n\nDeliver training sessions to customer teams.\n\nShare customer insights with the product team.\n\nRequirements\nSenior profile with prior experience in customer success, technical account management, or a similar role.\n\nExperience in AppSec is a must.\n\nTech-savvy, with the ability to debug and investigate technical workflows.\n\nStrong communication and proactive, with a \"get stuff done\".\n\nComfortable working independently and managing multiple priorities.\n\nBased in Sydney or Melbourne\n\nWhat you can expect\nShort decision lines. Big ownership. Shape the projects that matter and ship fast.\n\nGrow as fast as we do. Take on more, own more, and carve out your own path.\n\nTop-tier tech pay and equity.\n\nHigh trust, strong values, zero corporate BS.\n\nFlexibility in working hours.\n\nA company that sticks to its values in an open and informal atmosphere.\n\nWe hire for talent, drive, and potential. 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