{"id":2333361,"url":"https://alion.io/job/aim-solder-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":669158,"name":"AIM Solder","domain":"aimsolder.com","url":"https://alion.io/company/aimsolder","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-29T10:08:57Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Company Description\nAIM is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North and South America, EMEA, and Asia. We serve the electronics industry, as well as various specialized businesses, including LED lighting, mobile devices, automotive, renewable energy and aerospace. At AIM, we are committed to developing world-class products through innovative R&D and offering unparalleled sales and technical support.\nSummary\nReporting directly to the Business Manager Specialty, the Customer Service Coordinator (CSR)- Specialtysupports customer experience goals through exceptional customer service to existing and potential clients. They also provide a high level of direct support to the Business Manager of Specialty by executing tasks and providing accurate information in a timely and sometimes expedited manner. This position plays a vital role in building customer loyalty through quality of service, which helps to differentiate AIM from its competitors.\nResponsabilites\nThe CSR coordinator's responsibilities include but are not limited to:\nReview Daily Shipments - Errors and Back Orders\nLog in Tracking# on Daily Shipments\nEmail Tracking & Commercial Invoices to Customers and any other required Documents on Daily Shipments\nEmail Freight Charges on Manual Shipments\nDaily Filing of Shipped Customer Orders and Completed Purchase Orders\nEnter and send Customer Orders, Confirmations to Customers, Generate Shop Orders for Manufactured Parts\nManage Customer Blanket Orders\nGenerate RMA’s when required\nPrint C of C, C of A and any other required documents / Return Customer Orders to Manufacturing floor\nGet Quotes from Suppliers\nEnter and send PO to suppliers for Purchased Parts, Raw Material, Tooling and Scrap\nReceive Raw Material, Parts, Tooling and Scrap when arrives\nSend Invoice/Receiving Packet to Montreal for Payment\nComplete Manufacturing Shop Orders for Customer Orders and Internal Melts and Outsourcing\nReserve Material on Customer Orders\nReceive RMA’s / Scrap Out or Return to Stock\nManage Outsourcing of AIM’s material with Supplier\nManage Scrap returns from Customers\nManage Scrap and Dross returns to and from Montreal\nManage Specialty Department Inventory and Cost\nSet Up New Specialty Item#’s for new products\nAssist in packaging products on occasion.\n Perform other duties as required.\nQualifications\nPost-secondary education in communications or business administration (an asset)\nMinimum 2-4 years in customer service, sales support, or order management within a manufacturing setting.\nProfessional demeanor with empathy and strong client relationship management.\nStrong proficiency with ERP Software (IFS or equivalent)\nProven capability in handling complex or high-value customer inquiries and problem-solving\nAbility to work 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