Regional VP of Operations

Residential Services | Non-Direct Care Leadership

Title: Regional VP of Operations

Responsible To: Chief Executive Officer and Chief Administrative Officer

The Regional Vice President of Operations plays a critical role in advancing this mission

by strengthening operational systems, developing leaders, maintaining compliance,

improving service outcomes, and ensuring that every program reflects AIMED’s values

and commitment to excellence.

General Description of Duties and Responsibilities:

The Regional Vice President of Operations is an executive member of AIMED’s

leadership team responsible for the strategic, operational, regulatory, fiscal, and

leadership oversight of assigned residential programs and regional service locations.

This position requires a seasoned, mature, and highly capable leader who can operate

with limited supervision, provide direction to regional teams, anticipate organizational

needs, and ensure the operational success of AIMED Human Services programs.

The Regional Vice President of Operations is responsible for ensuring that programs

are managed effectively, regulatory standards are consistently met, staff are properly

trained and supported, individuals receive high-quality care, and operational goals are

aligned with AIMED’s mission, strategic vision, and core values. This role requires

strong executive presence, sound judgment, critical thinking, spiritual and ethical

grounding, data-driven decision-making, and the ability to lead teams through growth,

challenge, change, and accountability.

Core Competencies and Responsibilities:

Strategic Leadership

The Regional Vice President of Operations is responsible for helping carry out AIMED’s

short-term and long-term vision for operational excellence, program growth, and service

expansion.

Responsibilities include:

 Provide senior-level leadership, direction, and oversight to assigned residential

programs and regional teams.

 Support the CEO and executive leadership team in implementing AIMED’s

strategic goals and operational priorities.

 Assess changes in the human services and residential services market to identify

risks, opportunities, trends, and potential disruptions.

 Develop and support strategies for program expansion, service growth, and

regional sustainability.

 Translate organizational vision into practical operational plans that can be

implemented by program leadership and frontline teams.

 Promote innovation, creativity, professional growth, and continuous improvement

across assigned programs.

 Ensure that all operational decisions support AIMED’s mission, values,

compliance standards, and commitment to extraordinary support.

Operational Oversight

The Regional Vice President of Operations is responsible for the overall operational

performance of assigned programs, including the York site and any additional locations

assigned by executive leadership.

Responsibilities include:

 Oversee day-to-day and long-term operations of assigned residential programs.

 Ensure all programs meet regulatory, budgetary, clinical, quality, staffing, and

service delivery expectations.

 Monitor the health, safety, supervision, and quality of care provided to individuals

receiving services.

 Ensure program leadership is effectively managing schedules, staffing patterns,

vacancies, documentation, incidents, and program needs.

 Work closely with recruitment and human resources to address vacancies,

staffing needs, onboarding, retention, and workforce challenges.

 Oversee Individual Support Plan meetings and ensure program teams are

prepared, informed, and actively engaged in service planning.

 Ensure all sites are maintained in a manner that reflects safety, dignity, regulatory

compliance, and AIMED’s standard of excellence.

 Evaluate program effectiveness and implement improvements when

performance, compliance, or service quality does not meet expectations.

 Ensure program goals, service plans, staffing models, and operational practices

are aligned with individual needs and organizational standards.

Team Leadership and Development

The Regional Vice President of Operations is responsible for building, mentoring, and

holding accountable a strong regional leadership team.

Responsibilities include:

 Supervise, mentor, and support Regional Directors, Program Directors, Program

Specialists, House Managers, and other assigned leadership staff.

 Create a professional work environment that encourages accountability,

teamwork, innovation, open communication, and leadership development.

 Conduct performance evaluations and support corrective action plans when

necessary.

 Utilize performance measures to ensure consistent, high-quality employee

evaluations, goal setting, coaching, and accountability.

 Develop leaders who can manage effectively, communicate professionally, solve

problems, and support direct care teams.

 Promote a high-performance culture grounded in AIMED’s core values, ethical

standards, and mission-driven service.

 Ensure leaders understand their responsibilities and are equipped to manage

staff performance, documentation, compliance, scheduling, training, and

participant support needs.

 Address performance concerns promptly, professionally, and in partnership with

Human Resources and executive leadership.

 Model leadership is respectful, mature, consistent, spiritually grounded, and

solution-focused.

Compliance, Licensing, and Regulatory Oversight

The Regional Vice President of Operations is responsible for ensuring that assigned

programs operate in full compliance with all applicable regulations, policies, licensing

requirements, and contractual expectations.

Responsibilities include:

 Ensure compliance with applicable Pennsylvania regulations, including 3800,

6100, and 6400 regulations.

 Provide oversight and preparation for annual licensing reviews, monitoring visits,

audits, inspections, and corrective action follow-up.

 Ensure staff are trained on applicable regulations, policies, procedures, and

documentation expectations.

 Monitor regulatory compliance across all assigned sites and respond quickly to

areas of concern.

 Review incidents, investigations, corrective actions, regulatory citations, and

licensing trends to identify patterns and improvement needs.

 Ensure all required documentation is completed accurately, timely, and in

accordance with state regulations and AIMED policies.

 Partner with compliance, clinical, administrative, and executive leadership to

resolve regulatory and quality concerns.

 Ensure program leadership understands and implements AIMED’s policies and

procedures with consistency and professionalism.

Incident Management andRisk Oversight

The Regional Vice President of Operations must ensure that all incidents,

investigations, crises, and health and safety concerns are handled with urgency,

accuracy, professionalism, and regulatory compliance.

Responsibilities include:

 Provide oversight of incident management, investigative reporting, follow-up

actions, and required notifications.

 Ensure incidents are reported, documented, reviewed, and resolved in

accordance with AIMED policy and state requirements.

 Identify the root cause of operational, behavioral, staffing, or service-related

concerns.

 Ensure corrective action plans are meaningful, measurable, and implemented

effectively.

 Monitor trends involving behavioral incidents, medical concerns, staff

performance issues, participant safety, and program risk.

 Support teams in responding appropriately to crises, emergencies, behavioral

escalations, and service disruptions.

 Ensure individuals are supported in a safe, respectful, therapeutic, and person-

centered manner.

 Promote proactive risk management rather than reactive crisis response.

Stakeholder Engagement and External Relations

The Regional Vice President of Operations serves as a senior representative of AIMED

in the assigned region and must maintain strong, professional relationships with internal

and external stakeholders.

Responsibilities include:

 Serve as a primary liaison between executive leadership, regional teams, local

partners, families, Supports Coordinators, Administrative Entities, community

agencies, and regulatory representatives.

 Represent AIMED professionally in meetings, service planning discussions,

discharge planning, admissions, and community partnerships.

 Build trust and credibility with stakeholders through clear communication, follow-

through, professionalism, and ethical decision-making.

 Collaborate with the Chief Program Officer, Clinical Manager, and executive

leadership regarding new admissions, discharges, complex cases, and service

transitions.

 Respond to stakeholder concerns in a timely, respectful, and solution-focused

manner.

 Advocate for the needs, rights, safety, and independence of individuals served

while protecting AIMED’s mission and standards.

Decision-Making and Problem Solving

This senior leadership role requires the ability to make thoughtful, timely, and

sometimes difficult decisions in complex operational environments.

Responsibilities include:

 Identify problems clearly and determine the root cause of issues.

 Make reasonable, informed decisions even when all information is not

immediately available.

 Use sound judgment, calculated risk assessment, data, policy, and leadership

experience when making decisions.

 Address challenges directly rather than maintaining the status quo.

 Encourage healthy, productive discussion to prevent organizational blind spots.

 Bring solutions, recommendations, and strategic options to executive leadership.

 Balance compassion, compliance, fiscal responsibility, safety, and organizational

integrity in decision-making.

Cross Department Collaboration and Alignment

The Regional Vice President of Operations is responsible for ensuring alignment across

departments so that operational goals are achieved in a unified and effective manner.

Responsibilities include:

 Collaborate with Human Resources, Recruitment, Finance, Compliance, Clinical,

Training, Quality Assurance, and Executive Leadership.

 Communicate department needs, operational concerns, staffing barriers,

compliance issues, and program updates clearly and professionally.

 Help mitigate conflicts between departments and promote shared accountability.

 Ensure all teams are working toward AIMED’s mission, strategic objectives, and

service expectations.

 Support consistent communication between program leadership and

administrative departments.

 Strengthen systems that improve workflow, accountability, communication,

documentation, and service delivery.

Training, Learning, and Staff Readiness

The Regional Vice President of Operations is responsible for ensuring that leaders and

staff understand AIMED’s policies, procedures, systems, and training expectations.

Responsibilities include:

 Continue to learn, apply, and reinforce AIMED’s processes, procedures, policies,

and operational standards.

 Ensure all staff complete mandated training within required timeframes.

 Monitor training compliance and partner with the training department to address

deficiencies.

 Ensure staff are properly trained to support individuals with complex needs,

including behavioral, medical, emotional, and daily living support needs.

 Provide positive reinforcement, coaching, and corrective feedback when policies

and procedures are not being followed.

 Promote a learning culture where staff are equipped, supported, and held

accountable.

Required Knowledge and Skills

The Regional Vice President of Operations must have or be willing to become proficient

in the following:

 Pennsylvania Office of Developmental Programs regulations.

 3800, 6100, and 6400 regulatory requirements.

 Incident management and investigative reporting.

 State licensing requirements and annual licensing preparation.

 Individual Support Plans and person-centered planning.

 Residential services operations.

 Health and safety standards for individuals with intellectual and developmental

disabilities.

 Staff supervision, performance management, and corrective action.

 Data-driven decision-making and performance improvement.

 HCSIS.

 Therap.

 Enterprise Incident Management.

 BambooHR.

 ADP.

 PROMISe.

 AIMED policies, procedures, systems, and internal expectations.

Core Competencies

The successful candidate must demonstrate the following competencies:

 Senior-level leadership and executive presence.

 Strategic thinking and operational execution.

 High ethical standards.

 Strong written and verbal communication.

 Professional boundaries and confidentiality.

 Emotional intelligence and maturity.

 Team development and staff accountability.

 Regulatory compliance.

 Crisis management and risk assessment.

 Data-driven decision-making.

 Program development and performance improvement.

 Delegation and follow-through.

 Conflict resolution.

 Stakeholder engagement.

 Flexibility and adaptability.

 Strong organizational skills.

 Ability to lead with confidence, humility, and integrity.

Qualifications

The Regional Vice President of Operations must meet one of the following education

and experience requirements:

 Master’s degree in human services, Social Work, Psychology, Healthcare

Administration, Public Administration, Business Administration, Nonprofit

Management, or a related field, with at least two years of relevant senior-level

human services experience; or

 Bachelor’s degree in human services, Social Work, Psychology, Healthcare

Administration, Public Administration, Business Administration, Nonprofit

Management, or a related field, with at least three years of relevant senior-

level leadership experience.

Additional qualifications include:

 Previous leadership experience in intellectual and developmental disabilities,

residential services, behavioral health, child welfare, healthcare, or human

services preferred.

 Experience supervising managers, directors, or multi-site teams preferred.

 Strong understanding of regulatory compliance and quality assurance.

 Ability to develop and maintain a positive team environment.

 Ability to take direction from executive leadership and effectively relay information

to assigned teams.

 Ability to delegate responsibilities while maintaining accountability.

 Ability to work nonstandard hours as needed.

 Flexibility to respond to urgent program needs.

 Must have a reliable vehicle and ability to travel to assigned sites.

 Must clear criminal background, FBI, child abuse, and all other required

clearances.

Required Certifications

The candidate must currently hold or be willing to obtain the following certifications:

 Certified Investigator or ability to become certified.

 Quality Management certification.

 Medication Administration Train-the-Trainer or ability to become certified.

 CPR, First Aid, and AED certification.

 Any additional certifications required by AIMED, licensing, or regulatory bodies.

Work Schedule and Expectations

This is a senior leadership position that requires flexibility, responsiveness, and

professional availability beyond a traditional work schedule when necessary.

The Regional Vice President of Operations is expected to:

 Work nonstandard hours when operational needs require it.

 Travel regularly to assigned program sites.

 Respond to urgent issues, incidents, staffing concerns, and regulatory matters.

 Attend internal and external meetings as needed.

 Maintain consistent communication with executive leadership.

 Manage competing priorities with professionalism and sound judgment.

Performance Expectations

Success in this role will be measured by the Regional Vice President of Operations’

ability to:

 Maintain regulatory compliance across assigned programs.

 Improve operational systems and program performance.

 Strengthen leadership accountability and staff development.

 Reduce preventable incidents, service disruptions, and compliance concerns.

 Ensure individuals receive safe, dignified, person-centered support.

 Improve staffing stability and team performance.

 Ensure timely and accurate documentation.

 Support successful licensing outcomes.

 Build strong relationships with internal and external stakeholders.

 Advance AIMED’s mission with integrity, excellence, and wisdom.

Other Duties

This job description is not intended to be all-inclusive. The Regional Vice President of

Operations may be required to perform other duties as assigned by the Chief Executive

Officer.