Service Coordinator
Open Vacancy: This role is a current, active position and we are accepting applications.
Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.
As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
Schedule: Sunday to Thursday or Tuesday through Saturday
What We Offer
- Group Health Insurance,
- Vision, and Dental
- RSP Plan with 4% company match
- Generous PTO Program
- Bonus Program
- Tuition Reimbursement
- A meaningful career in a vital industry
- Opportunity for growth within the company
- On-call responsibilities earn $80 per night
Key Responsibilities
- Answer calls professionally and knowledgeably
- Match clients and Caregivers based on needs, skills, and location
- Maintain schedules, fostering quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Caregiver records
- Address client and Caregiver concerns as needed
- Communicate openly with colleagues, Caregivers, clients, and family members
- Uphold company policies, procedures, and business ethics
- Perform caregiving in emergencies if on-call
Qualifications
- High integrityExcellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Completes criminal background, MVR, drug screen, and reference checks
- Passion for working with the aging population is preferred
- Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite