{"id":3379905,"url":"https://alion.io/job/aiq-renewals-specialist","title":"Renewals Specialist","company":{"id":670709,"name":"AIQ","domain":"aiq.com","url":"https://alion.io/company/aiq-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":925},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-27T23:31:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T17:57:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Alpine IQ\nAlpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every size, from fast-growing startups to global enterprises.\nWe’re a fully remote team of builders who love turning complex problems into simple, elegant solutions. Our products streamline operations, power smarter decision-making, and help businesses create personalized, connected experiences for their customers.\nIf you’re energized by fast-moving environments, creative challenges, and work that genuinely moves the needle, you’ll feel at home here.\nThe Opportunity\nRetention drives a SaaS business, and we’re looking for an experienced renewals professional to own it. As our Renewal Specialist, you’ll manage the full renewal lifecycle across a book of AIQ customers, from early outreach and risk identification through negotiation and signature. You’ll partner closely with Customer Success, Partnerships, Sales, and Finance, and you’ll have a real voice in shaping how AIQ approaches renewals as we scale.\nThis role is for a seasoned renewals professional who knows what a healthy renewal motion looks like and is ready to bring that expertise to a growing team.\nWhat You’ll Do\nOwn renewals end to end for an assigned book of accounts, initiating outreach 90-120 days before term end, preparing quotes, and driving contracts to on-time signature.\nMultithread every account, building relationships beyond your day-to-day contact and getting to the decision makers and economic buyers who sign.\nNegotiate with confidence, including pricing adjustments, multi-year agreements, and renewal terms within approved guidelines, and knowing when to escalate.\nMitigate churn by spotting risk early through customer data, usage trends, and stakeholder signals, then building and executing save plans before renewals are in jeopardy.\nForecast accurately by keeping your HubSpot pipeline current weekly: stages, close dates, and risk notes.\nGrow accounts by identifying upsell and expansion opportunities during the renewal window.\nResolve issues across teams, coordinating with Finance and Billing on invoicing, payment, and contract questions.\nTurn data into insight by tracking renewal rate, net and gross revenue retention, and churn reasons, and sharing what you learn with CS leadership.\nBuild the playbook: help shape AIQ’s renewal process through templates, automation, and documentation, bringing best practices from your prior experience.\nHow Success Is Measured\nSuccess in this role is measured by how well you retain and grow AIQ’s revenue, and how reliably you execute. Key measures include:\nRevenue retention: Gross and net revenue retention across your book\nRenewal rate: The share of renewals closed on time, before term end\nExpansion: Upsell and cross-sell revenue closed during the renewal window\nForecast accuracy: How closely your renewal forecast matches actual results\nExecution: Timely outreach, accurate quotes and contracts, and a current HubSpot pipeline\nThese measures are defined in the role’s compensation plan and performance scorecard.\nWhat You Bring\n3-5+ years of experience in a dedicated SaaS renewals role, such as Renewal Specialist or Renewals Manager, with direct ownership of a renewal book and retention targets.\nStrong negotiation skills, with a track record of closing renewals, pricing increases, and multi-year agreements while protecting revenue.\nProven churn mitigation experience, including identifying at-risk accounts early and turning them around.\nThe ability to multithread across customer organizations and get to the decision makers who own the renewal.\nExperience managing a high volume of accounts and contracts with strong accuracy and attention to detail.\nHands-on experience using a CRM to manage pipeline and forecast renewals.\nClear, confident communication, including the ability to explain pricing and contract terms in plain language.\nSolid understanding of SaaS subscription models and retention metrics (GRR, NRR, churn).\nNice to Have\nRenewals experience at a well-established, high-performing SaaS company with a mature renewal motion.\nExperience with HubSpot.\nExperience building or improving a renewal playbook or process from the ground up.\nBachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.\nWhy AIQ\nRemote-first culture with a team spread across 15+ states\nMedical, dental, and vision coverage\n401(k) details\nFlexible Time Off\nPaid Parental Leave\nHome office stipend \nCompany-provided computer\nRecognition program,\nWork Environment\nThis is a fully remote role. You’ll need a quiet, professional workspace, a secure (non-public) and reliable high-speed internet connection, and the ability to be on camera for team and customer meetings.\nAlpine IQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. 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