{"id":2251791,"url":"https://alion.io/job/air-arabia-application-analyst","title":"Application Analyst","company":{"id":1782912,"name":"Air Arabia","domain":"airarabia.com","url":"https://alion.io/company/airarabia-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-10T20:44:47Z","employer_posted_date":null,"last_verified_at":"2026-10-10T20:44:47Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Purpose\n\nTo provide support services to end users through various channels as required Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of business Installs configures and monitors computer systems and networks for clients ensuring productivity is in line with set measures and clients adopted policies and procedures\n\nKey Result Responsibilities\n\nDrives the technical support team to carry out customer support properly and promptly, monitors servers and systems takes ownership of reported issues responds to enquiries provides information and feedback ensuring problems are being recorded and tracked throughout the entire process\nMaintains positive customer working relationships with stakeholders business users, suppliers vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance\nProvides technical non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems network hardware software faults and bugs to resolve problems considering system capacity limitations etc applies metrics to monitor performance and measure key project criteria\nIdentifies resolutions to technical problems carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary responds within agreed time limits to call-outs\nAssists with the development and implementation of processes and service level agreements of incidents management and service request management\nAssists technical experts in planning evaluating testing and implementing new technology such as systems and platforms. Participates in different projects as required\nContributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs\nUtilizes different communication channels to support or guide end users on the different enquiries and problems raised these channels include personal visits telephone calls e-mails web chat etc \nEnsures proper recording and closure of all claims generates timely reports of different nature to capture support services activities\nInstalls configures monitors and maintains computer hardware operating systems applications and networks replaces parts and upgrades existing ones when and as needed in line with agreed SLAs\nSupports the rollout of new applications where applicable sets up new users accounts, profiles and passwords. Supports the clients during CR implementation UAT and Training\nAssists in establishing and maintaining a complete and accurate record of all IT assets within ISA. Establishes and maintains security integrity and business continuity controls and documents\nResponds positively to operational needs by being on-call available for critical systems 24x7 support\nActively monitors application IT performance using monitoring and controlling tools to ensure 24x7 availability\nShould be open to work on shifts based on team requirements\nShould be open to work as Primary and/or Secondary supports based on roster\nComplete resolution of tickets based on targets defined by the team\nPerforms any other additional duties as directed by the line manager \n\nKey Result Responsibilities-Continued\n\nQualifications (Academic, Training, Languages)\n\nBachelor Degree in Computer Engineering Computer Science Information Technology\n\nITIL Certified Not mandatory\n\nFluent in English Language\n\nWork Experience\n\n5-6 years in IT Infrastructure support service desk 24x7 critical operations preferably in aviation\n\nThis job requires occasional duty travel for training and implementation purposes\n\nProven record in implementing and monitoring infrastructure projects\n\nProven skills in carrying out bug fixes for minor issues and applying patches Basic knowledge in Java Unix SQL Webservices\n\nHolistic IT Knowledge in heterogeneous technology environments experience with different types of end-to-end technology stacks\n\nExperienced in managing operations and technology platforms both internally and externally hosted.\n\nProven skills in analysing data identifying pitfalls and recommending solutions","description_format":"text","description_chars":4238,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport"],"lifecycle":[{"event":"open","at":"2026-10-11T02:33:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["seen:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/air-arabia-application-analyst","json_url":"https://alion.io/job/air-arabia-application-analyst.json","meta":{"generated_at":"2026-10-12T11:06:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1782912},"rest":"https://alion.io/mcp/rest/get_company?id=1782912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-arabia-application-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-arabia-application-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-arabia-application-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-arabia-application-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-arabia-application-analyst"}]}