{"id":3895669,"url":"https://alion.io/job/air-canada-crm-support-administrator-temporary","title":"CRM Support Administrator - Temporary","company":{"id":52029,"name":"Air Canada","domain":"aircanada.com","url":"https://alion.io/company/aircanada","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"MuleSoft","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"Scrum","optional":false},{"name":"Tableau","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-11-06T19:59:41Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T18:49:47Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.\nThe CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well as Marketing Cloud Account Engagement (Pardot) and Tableau reporting. The role supports sales, marketing, customer service, and business decision-making, working in close coordination with the Salesforce Architect, Business Analysts, Product Owners, Developers, and external partners.\nResponsibilities:\nAdminister and support Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, automation, and future CRM capabilities.\nManage users, roles, permission sets, objects, fields, page layouts, validation rules, security, SSO, and MFA; coordinate user onboarding, access changes, offboarding, including external-user access.\nConfigure and maintain business processes and automation using Flow and other supported platform capabilities.\nAdminister and continuously improve Experience Cloud sites, including navigation, content, access, permissions, and user experience.\nAdminister Marketing Cloud Account Engagement (Pardot), including prospect synchronization, field mappings, scoring and grading, forms, and Engagement Studio programs; monitor and resolve connector and synchronization issues; and support the Marketing team with campaign setup, customer segmentation, audience management, lead processes, customer journeys, and marketing automation.\nEnsure marketing activities are aligned with customer, account, lead, sales, consent, and engagement data in Salesforce.\nCollaborate with Business Analysts and business and marketing stakeholders to clarify requirements and translate approved requirements into scalable platform configurations and enhancements aligned with the Salesforce Architect’s solution design.\nDevelop and maintain reports and dashboards in Tableau and Salesforce for sales, marketing, customer engagement, adoption, and campaign performance.\nMonitor platform performance, usage, and adoption, and recommend improvements.\nImprove data quality by identifying key fields and objects for monitoring and data cleanup, applying validation and duplicate-prevention controls, and performing controlled imports and bulk updates.\nWork in close coordination with Salesforce Architects, Business Analysts, Product Owners, and Developers to ensure platform configurations and enhancements align with business requirements and solution architecture.\nProvide day-to-day user support and coordinate issue resolution with internal teams and external partners.\nTrain users on new features and processes, in person or remotely.\nSupport Salesforce integrations through data loads, system interfaces, and related troubleshooting.\nMaintain platform documentation, configuration records, and operating procedures; contribute to CRM enhancement backlog refinement in coordination with Business Analysts and Product Owners.\nIdentify opportunities to simplify processes, increase automation, and improve customer and employee experience.\nSupport compliance with applicable security, privacy, consent, data-governance, and technology standards.\nQualifications\nBachelor’s degree in computer science, information systems, business technology, marketing technology, or a related field, or equivalent work experience.\nMinimum of three years of experience in Salesforce administration or a related CRM role.\nSalesforce Administrator certification required or strongly preferred.\nHands-on experience with Sales Cloud, Salesforce platform configuration, and Salesforce Flow.\nExperience administering or supporting Salesforce Experience Cloud sites.\nExperience with Pardot/Account Engagement, marketing automation, campaign management, lead processes, customer segmentation, or digital customer journeys.\nExperience developing and maintaining reports and dashboards in Tableau and Salesforce.\nUnderstanding Salesforce security, data models, data quality, integration, privacy, and consent management.\nExperience gathering requirements, coordinating testing, supporting releases, and documenting solutions.\nStrong analytical, problem-solving, organizational, stakeholder-management, and communication skills.\nAbility to work effectively with Sales, Marketing, Customer Service, Analytics, Data, Technology, vendors, and implementation partners.\nExperience with Agile or Scrum, MuleSoft, APIs, or additional Salesforce and Tableau certifications is an asset.\nConditions of Employment:\nCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.\nLinguistic Requirements\nBased on equal qualifications, preference will be given to bilingual candidates.\nDiversity and Inclusion\nAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.\nAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.\nAir Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.","description_format":"text","description_chars":5731,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-06T23:09:24Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.875,"p_room":0.788,"age_days":5,"expected_fill_days":7,"reasons":["conf:4","velocity","win:late"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/air-canada-crm-support-administrator-temporary","json_url":"https://alion.io/job/air-canada-crm-support-administrator-temporary.json","meta":{"generated_at":"2026-11-12T20:25:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52029},"rest":"https://alion.io/mcp/rest/get_company?id=52029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-canada-crm-support-administrator-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-canada-crm-support-administrator-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-canada-crm-support-administrator-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-canada-crm-support-administrator-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-canada-crm-support-administrator-temporary"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3895669}},{"tool":"search_jobs","arguments":{"company":"aircanada.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3895669},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}