{"id":2796830,"url":"https://alion.io/job/air-canada-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":52029,"name":"Air Canada","domain":"aircanada.com","url":"https://alion.io/company/aircanada","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-17T23:48:28Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-22T08:32:11Z","board_verified":false,"closed_at":"2026-10-22T08:32:11Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Location: Miami, FL, United States (On site)\nStarting Salary: $18.35/hour\nBranch: Airports North America\nCategory: Unionized (IBT)\nBeing part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.\nIt’s important to know that\nEvery passenger interaction is unique: You'll handle a range of situations with empathy and professionalism to ensure a positive experience.\nThe shift bidding and attendance policies take time to learn: They can be complex, but we’ll support you as you learn to manage your schedule effectively.\nFlexibility is key: Irregular operations are common, and being adaptable with a positive attitude helps you thrive in a fast-paced environment.\nKey duties\nDeliver outstanding customer service throughout the travel journey.\nAssist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim.\nPerform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents.\nProvide information and make reservations, including guidance on Customs and Immigration requirements.\nCoordinate boarding procedures and operate loading bridges in compliance with safety protocols.\nManage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution.\nSupport VIP passengers, including First-Class lounge services and check-in assistance.\nUpdate passenger records in the system (PSS) to ensure accurate processing.\nMake and document operational decisions in the absence of supervisory staff.\nUphold company standards, including professional appearance and conduct.\nQualifications\nAbility to lift seventy (70) lbs unaided;\nAbility to stand for extended period of time;\nAbility to use tact, good judgement and initiative;\nCapable of expressing self in a clear and pleasant manner;\nAbility to work under pressure with a minimum of supervision;\nAbility to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;\nAdhere to Air Canada's uniform guide and grooming standards;\nAbility to meet Air Canada medical standards through a medical examination;\nEmployment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;\nNon-citizens with Employment Authorization Documents (EADs) may not be eligible to obtain a Customs seal. Please consult U.S. Customs and Border Protection website for eligibility information (https://www.cbp.gov/travel/ebadge-trusted-worker-program)\nDemonstrate punctuality and dependability to support overall team success in a fast-paced environment;\nCandidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;\nBenefits\nFinancial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.\n Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).\n Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.\n Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.\nConditions of Employment\nCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.\nLinguistic Requirements\nBased on equal qualifications, preference will be given to bilingual candidates.\nDiversity and Inclusion\nAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.\nAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.\nAir Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.","description_format":"text","description_chars":4611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-17T23:48:28Z"},{"event":"close","at":"2026-10-22T08:32:11Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/air-canada-customer-experience-specialist","json_url":"https://alion.io/job/air-canada-customer-experience-specialist.json","meta":{"generated_at":"2026-10-23T17:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52029},"rest":"https://alion.io/mcp/rest/get_company?id=52029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-canada-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-canada-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-canada-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-canada-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-canada-customer-experience-specialist"}]}