{"id":3336322,"url":"https://alion.io/job/air-canada-instructor","title":"Instructor","company":{"id":52029,"name":"Air Canada","domain":"aircanada.com","url":"https://alion.io/company/aircanada","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":185},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Pre-training","optional":false}],"status":"closed","first_seen_at":"2026-10-27T13:55:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T06:37:18Z","board_verified":false,"closed_at":"2026-10-29T06:37:18Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.\nThe Corporate Customer Service Training (CCST) team is seeking an instructor to plan, facilitate, and continuously improve training for front-line Contact Centre employees.\nThe instructor will coordinate regional training needs, deliver learning programs, and provide coaching and operational support to employees and instructors.\nThe role also supports instructors assigned under Letter of Understanding 17 (LOU17) through coaching, guidance, and operational coordination. Travel is required approximately 20% to 30% of the time.\nResponsibilities:\nDeliver and facilitate classroom training in customer service, initial training, technical content, regulatory requirements, and soft skills, as required.\nEvaluate participant’s performance and provide timely, constructive feedback and coaching.\nProvide coaching and operational support to front-line employees and instructors assigned under LOU17, as required.\nPlan and schedule training sessions, events, and related activities.\nPrepare reports on training activities, as required.\nPrepare, update, and maintain training and communication materials, including pre-training and post-training documentation.\nReview and evaluate existing or proposed training programs, recommend improvements, and implement approved changes.\nCollaborate with delivery supervisors, training instructors, and other members of the CCST team to exchange feedback and support consistent delivery.\nSupport future e-learning and soft-skills training initiatives through coaching and subject-matter input.\nConduct site reviews to assess classroom readiness, training standards, and operational requirements, and recommend improvements.\nQualifications\nHigh school diploma\nDemonstrated interest in facilitating adult learning in a Contact Centre environment.\nDemonstrated initiative and excellent time-management skills.\nSound knowledge of adult-learning methodologies.\nDemonstrated commitment to delivering consistent, high-quality customer experience.\nExcellent written and verbal communication skills.\nDemonstrated experience facilitating instructor-led or virtual learning for adult learners.\nAbility to build effective working relationships with learners, instructors, leaders, and operational partners.\nGood working knowledge of Microsoft Word and PowerPoint.\nAbility to meet deadlines, work under pressure, and prioritize multiple projects.\nDemonstrated ability to adapt delivery plans and priorities in response to changing operational requirements.\nStrong leadership and conflict-resolution skills.\nAbility to work independently with minimal supervision.\nPrevious experience in a training or learning environment.\nKnowledge of the Amadeus Altéa reservation system.\nPreferred qualifications\nExperience supporting Revenue or Loyalty operations is an asset.\nConditions of Employment:\nCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.\nLinguistic Requirements\nBilingual (English and French)\nDiversity and Inclusion\nAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.\nAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.\nAir Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.","description_format":"text","description_chars":4006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-27T13:55:37Z"},{"event":"close","at":"2026-10-29T06:37:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/air-canada-instructor","json_url":"https://alion.io/job/air-canada-instructor.json","meta":{"generated_at":"2026-10-30T05:14:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52029},"rest":"https://alion.io/mcp/rest/get_company?id=52029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-canada-instructor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-canada-instructor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-canada-instructor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-canada-instructor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-canada-instructor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3336322}},{"tool":"search_jobs","arguments":{"company":"aircanada.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3336322},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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