{"id":3336321,"url":"https://alion.io/job/air-canada-operations-manager-contact-centres-temporary","title":"Operations Manager - Contact Centres - Temporary","company":{"id":52029,"name":"Air Canada","domain":"aircanada.com","url":"https://alion.io/company/aircanada","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"role_country_seniority_unknown","sample_n":1022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:55:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T18:12:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.\nOur skilled Operations Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.\nResponsibilities:\nCoach employees to the team metrics, to achieve and exceed productivity and service objectives.\nCoach on soft skills by demonstrating courtesy, empathy and poise under pressure\nListen to calls to observe employee demeanor, technical accuracy and conformance to Company policies and procedures\nSupport the launch of new products and services and communicate the rationale and benefits\nProactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.\nProvide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank them.\nManage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.\nAnticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.\nPlay an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.\nConsistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.\nAnticipate employees’ and customers’ needs and be available for them.\nBe entrepreneurial and make every decision as if you owned Air Canada.\nAssume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.\nParticipate in Management team meetings and decision-making pertaining to office matters.\nCollaborate with union representatives, Labour Relations, leaders, and employees to resolve workforce planning, attendance, accommodation, and employee relations matters.\nQualifications\nCompletion of a bachelor’s degree or academic equivalent is an asset.\nKnowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.\nStrong customer focus, dealing with employees and customers with professionalism and care.\nDemonstrated leadership, coaching, and employee development skills in a fast-paced, customer-focused environment.\nProven critical thinking, sound judgment, and problem-solving skills, with the ability to make timely decisions and resolve complex employee, customer, and operational issues.\nExcellent communication, influencing, conflict resolution, and relationship-management skills, with the ability to build trust and create mutually beneficial solutions.\nDemonstrated ability to work under pressure, handle stressful situations and maintain flexibility.\nAbility to respond quickly to situations and seize opportunities.\nAble to influence, convince and create mutually acceptable solutions in the context of conflicts.\nPossess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.\nExperience using Microsoft Office applications including Word, Excel, and Outlook.\nDemonstrated commitment to teamwork.\nKnowledge of labour relations and experience in managing a unionized workforce is an asset.\nAbility to work evenings, weekends, and holidays.\nAbility to travel when required. \nConditions of Employment:\nCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.\nLinguistic Requirements\nBased on equal qualifications, preference will be given to bilingual candidates.\nDiversity and Inclusion\nAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.\nAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.\nAir Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.","description_format":"text","description_chars":5145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[{"name":"Canada","iso":"CA"}],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-27T13:55:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/air-canada-operations-manager-contact-centres-temporary","json_url":"https://alion.io/job/air-canada-operations-manager-contact-centres-temporary.json","meta":{"generated_at":"2026-10-28T19:59:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52029},"rest":"https://alion.io/mcp/rest/get_company?id=52029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-canada-operations-manager-contact-centres-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-canada-operations-manager-contact-centres-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-canada-operations-manager-contact-centres-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-canada-operations-manager-contact-centres-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-canada-operations-manager-contact-centres-temporary"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3336321}},{"tool":"search_jobs","arguments":{"company":"aircanada.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3336321},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}