{"id":3336319,"url":"https://alion.io/job/air-canada-operations-manager-in-terminal","title":"Operations Manager - In-Terminal","company":{"id":52029,"name":"Air Canada","domain":"aircanada.com","url":"https://alion.io/company/aircanada","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":70},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-27T13:55:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T09:14:01Z","board_verified":false,"closed_at":"2026-11-02T09:14:01Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.\nAs an Operations Manager - In-Terminal, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience in the various in-terminal areas, such as gates and check-in counters.\nYou will be responsible for creating a safe, positive, and accountable environment where your leadership empowers our unionized team members to excel. Through empathetic leadership and a focus on developing and trusting your team, you will enable them to exceed customer expectations and uphold our glowing-hearted hospitality.\nResponsibilities:\nAccountable to lead complex daily Airport operations with care and class in assigned area, including check-in counters, gates, and security checkpoints, ensuring smooth and efficient functioning.\nEnsure unionized team members are attending to their tasks within their designated areas.\nEnsure adherence to daily safety protocols and Standard Operating Procedures “SOPs”, promoting a “safety first, always” culture.\nRepresent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride.\nCollaboratively lead and supervise a unionized workforce, encouraging employees to be accountable for their actions while adhering to Collective agreements.\nPlay an influential role in nurturing a sense of ownership across the workforce, empowering employees to use their judgement and experience to “do the right thing” when necessary.\nEngage in regular feedback sessions with team members to enhance team collaboration and foster a “win as one” mindset.\nCollaborate with other operational managers to mitigate performance issues, including identifying developmental needs and managing underperformance through coaching, counseling, and disciplinary measures.\nConduct audits to ensure consistent adherence to safety, SOPs, and service standards, identifying root causes of vulnerabilities and implementing effective corrective measures.\nSupport and enhance the safety culture by promoting safety in all operations, encouraging proactive reporting, and promptly managing incidents through the corporate Safety Management System reports housed in the Aviation Quality Database.\nMonitor and ensure On-Time Performance “OTP” by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety-first culture.\nAddress and resolve operational disruptions, emergencies, and customer concerns promptly.\nStep in to manage and de-escalate situations when issues with passengers arise, ensuring a positive resolution while maintaining Air Canada’s policies and safety standards.\nTreat passengers with care and class, providing exceptional customer service that aligns with Air Canada’s commitment to glowing-hearted hospitality.\nEnsure a high quality and safe level of customer service, especially in case of irregular operations (delays, cancellations, denied boarding cases, etc.) adhering to any applicable country Law(s), Canadian Law and internal policies and procedures.\nConduct investigations at the scene of an incident, ensuring thorough, timely, and accurate reporting.\nCoordinate ad-hoc daily activities with local Station Handling Agent when needed, especially during irregular operations.\nMonitor and optimize results and implement corrective actions involving all relevant stakeholders where required.\nCooperate with other departments and suppliers on an ongoing basis to meet service and operational requirements.\nAssess correctly passengers based on situational circumstances and SOPs (disruptive passengers, medical situations, etc.).\nFrequently stand and walk long distances within the terminal.\nAdapt to new concepts, technology and processes as the industry evolves, embracing change and leading by example.\nParticipate in emergency response trainings.\nCommunicate in a fast-paced environment through internal chats, phone, radio, and e-mails.\nResponsible for briefing and implementing new SOPs with the unionized team members.\nResponsible to stay current with all annual recurrent trainings.\nBe prepared to work in different areas of the airport as required, demonstrating flexibility and adaptability to meet changing operational needs.\nDemonstrate punctuality and dependability to support overall team success in a fast-paced environment.\nQualifications\nPossess at least a post-secondary diploma or the equivalent operation experience.\nPossess at least two (2) years in a leadership role or the equivalent operation experience.\nStrong leadership and team management skills, with the ability to inspire, coach and empower employees.\nManagerial Courage to make difficult decisions to ensure operational integrity, safety, and On-Time Performance “OTP”.\nExcellent communication skills, both verbal and written, to effectively interact with team members, customers and other stakeholders.\nStrong interpersonal skills (organizational, team-oriented & focused).\nIndependent time management skills.\nCustomer service orientation, with a commitment to delivering high-quality service.\nAbility to work in a 24-hour airport operation, including shift work, weekends, and holidays.\nAbility to successfully obtain and maintain a Restricted Area Identity Card “RAIC”.\nExhibit dynamic situational responsiveness, efficiently adapting to unpredictable changes in tasks throughout the day in a fast-paced environment.\nProblem-solving and decision-making abilities, especially in high-pressure situations.\nAbility to walk long distances frequently.\nAbility to adapt to new technology and to share that knowledge.\nStrong understanding of airport operations and airside operations, an asset.\nExperience working with unionized workforces and understanding of collective agreements, an asset.\nKnowledge of safety protocols and Standard Operating Procedures “SOPs”, an asset.\nProficiency in MS Office Suite and familiarity with various aviation systems and programs, an asset.\nConditions of Employment:\nCandidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.\nLinguistic Requirements\nBased on equal qualifications, preference will be given to bilingual candidates.\nDiversity and Inclusion\nAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.\nAs an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.\nAir Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.","description_format":"text","description_chars":7456,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-27T13:55:37Z"},{"event":"close","at":"2026-11-02T09:14:01Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/air-canada-operations-manager-in-terminal","json_url":"https://alion.io/job/air-canada-operations-manager-in-terminal.json","meta":{"generated_at":"2026-11-04T21:26:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52029},"rest":"https://alion.io/mcp/rest/get_company?id=52029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-canada-operations-manager-in-terminal"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-canada-operations-manager-in-terminal"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-canada-operations-manager-in-terminal"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-canada-operations-manager-in-terminal\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-canada-operations-manager-in-terminal"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3336319}},{"tool":"search_jobs","arguments":{"company":"aircanada.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3336319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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