{"id":965931,"url":"https://alion.io/job/air-space-intelligence-it-support-analyst","title":"IT Support Analyst","company":{"id":668935,"name":"Air Space Intelligence","domain":"airspace-intelligence.com","url":"https://alion.io/company/airspace-intelligence","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":56,"open_postings":26,"ghost_share":0.731,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T09:34:17Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-03T23:56:34Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"About ASI\nASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers operational decision superiority-compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible.\nWhat You Will Do:\nAs we grow our Gdansk office, we are hiring an IT Support Analyst to be the hands-on technical backbone of the workplace. You will own the end-to-end IT experience for the team, from endpoint troubleshooting across a mixed macOS and Windows fleet to the physical network and conference-room infrastructure that keeps the office running. Operating in a fast-paced startup environment, you will be the on-site point of contact: resolving complex issues, owning onboarding and offboarding, administering our business SaaS applications, and making sure every endpoint, meeting room, and tool meets our security baseline. You will work alongside our security team across time zones, picking up first-line access and security requests and growing into the automation and tooling that keeps them from coming back. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace.\nBe the front door for IT and Security requests in the Gdansk office - walk-ups, the ticket queue, and triaging the access and security support channels requests.\n\nTroubleshoot and resolve endpoint issues across macOS and Windows, plus mobile devices on iOS and Android, working through our MDM to diagnose configuration and policy problems.\n\nOwn employee onboarding and offboarding - device provisioning, account and access setup, asset recovery, and inventory.\n\nAdminister access across our business applications - group membership, entitlements, and the requests that come with them.\n\nAutomate the repetitive parts of IT and security operations - provisioning, access changes, reporting - so the team spends its time on the work that needs judgment.\n\nKeep the fleet compliant and current - disk encryption, EDR, and MDM-enforced baselines, plus OS and application patching rolled out in waves without blocking people mid-deadline.\n\nOwn the recurring security operations calendar - access reviews, audit evidence, certificate renewals, and licence reviews - so nothing expires or slips through unnoticed.\n\nKeep the office physically working - conference-room and VTC equipment (Zoom Rooms / Teams Rooms), and the network closets, racks, cable patching, and multi-AP wireless behind it, in partnership with our networking vendor.\n\nAct as the technical contact in the office for engineering, security, and the business.\n\nDocument procedures and build self-service resources, so fixes survive you.\n\nWhat We Value:\nHands-on IT support experience, with a track record of resolving issues end to end rather than passing them on.\n\nAI-first working style - you reach for AI tools by default and have a sense of where they help and where they don't. This is how the whole company works.\n\nAdvanced macOS troubleshooting and strong Windows troubleshooting - you are comfortable owning a mixed-OS fleet and diagnosing it through an MDM (Intune, Jamf, or Kandji all acceptable).\n\nWorking knowledge of identity and access management - SSO, group-based entitlements, and joiner/mover/leaver provisioning across business applications.\n\nExperience administering business SaaS applications.\n\nComfortable automating your own work - scripting (bash/PowerShell/Python) or low-code automation platforms.\n\nEnough network fluency to work a problem from the patch panel to the access point in a multi-AP wireless office.\n\nNothing is someone else's problem - when something in the office stops working, from a meeting room to a network port, you pick it up, find a solution and understand who to reach out to for additional support.\n\nA bias for action in an ambiguous, fast-scaling environment - previous startup experience strongly preferred.\n\nStrong communication and a service-oriented mindset - comfortable translating between technical and non-technical people, and between teams.\n\nExposure to infrastructure as code (Terraform, Helm, or similar) is preferred.\n\nWhat we offer:\nFlexible Working Hours: With a global team supporting mission-critical operations, we have to be at our best, so we’ve adopted flexible hours to allow for balance.\n\nPremium Healthcare and Health Insurance: Health and wellness are critical to living a happy and resilient life. We provide first-class medical, dental and vision coverage to you and your dependents.\n\nCompetitive Salary & Equity: Our team is our biggest asset. We value the hard work that each person commits to us, so we provide competitive, transparent compensation packages.\n\nGenerous relocation package to assure smooth relocation to Tricity area.\n\nHigh Energy Environment: We live by the mantra that now is better than never. You will find yourself surrounded by peers who constantly challenge the status quo.\n\nFlexible Time Off: We encourage you to take time off as you need it. While our team is hard-working, our success is measured by output-not time spent.\n\nOffice, Equipment & Tools: We bring the best tools to the mission, from ergonomic desk setups to modern productivity software. We have a freshly prepared team breakfast and lunch every day.\n\nHow do we hire:\nWe look at the interview process not as a screening or test, but rather as an opportunity to simulate what it would look like working together. We build the interview process around you.","description_format":"text","description_chars":5633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Flexible time off","Health insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Air Traffic Control","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-09-16T14:49:34Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.317,"p_room":0.45,"age_days":47,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/air-space-intelligence-it-support-analyst","json_url":"https://alion.io/job/air-space-intelligence-it-support-analyst.json","meta":{"generated_at":"2026-11-04T01:22:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668935},"rest":"https://alion.io/mcp/rest/get_company?id=668935"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fair-space-intelligence-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fair-space-intelligence-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fair-space-intelligence-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/air-space-intelligence-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fair-space-intelligence-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":965931}},{"tool":"search_jobs","arguments":{"company":"airspace-intelligence.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":965931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}