{"id":1968249,"url":"https://alion.io/job/aira-customer-service-agent","title":"Customer Service Agent","company":{"id":1846527,"name":"Aira","domain":"airahome.com","url":"https://alion.io/company/airahome","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28800,"max":28800,"currency":"GBP","period":"year","gross":null,"usd_annual":38209},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:20:04Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T04:41:44Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Aira\nWe are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world.\nAira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.\nAbout the role of Customer Service Agent at Aira\nDue to growth, we are seeking a dedicated and customer-focused person to join our team. At Aira, the role of the Customer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution. This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience. \n\nWhat you’ll be doing as a Customer Service Agent\nAnswer queries and concerns\n\nDelivering company information\n\nResolving customer issues and giving updates\n\nHaving a proactive attitude and deliver excellent customer service\n\nSupport and work closely with technicians to ensure capacity is most effectively resourced.\n\nSupport Team Leads to find improved ways of working.\n\nWhat is in it for you as a Customer Service Agent?\n£28,800 per year salary\n\n25 days annual leave + bank holidays\n\nHealth Cash Plan\n\nReward Gateway (shopping discounts)\n\nLife insurance\n\nGain hands-on experience in a fast-growing scale-up, with career advancement opportunities.\n\nCollaborate with diverse teams across international markets and launch products globally.\n\nFree onsite parking\n\nThis is a hybrid role, Monday to Friday, with time split between our Manchester hub and working from home.\n\nWe encourage early applications as we may close the role once we find the right candidate.\nAt Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.","description_format":"text","description_chars":2441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-06T18:12:11Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.75,"age_days":15,"expected_fill_days":22,"reasons":["conf:1","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":38209,"is_top_pay":false},"html_url":"https://alion.io/job/aira-customer-service-agent","json_url":"https://alion.io/job/aira-customer-service-agent.json","meta":{"generated_at":"2026-10-14T07:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1846527},"rest":"https://alion.io/mcp/rest/get_company?id=1846527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faira-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faira-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faira-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aira-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faira-customer-service-agent"}]}