{"id":2945463,"url":"https://alion.io/job/airalo-director-enterprise-it","title":"Director, Enterprise IT","company":{"id":6192,"name":"Airalo","domain":"airalo.com","url":"https://alion.io/company/airalo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom","Spain"],"countries":["GB","ES"],"hiring_countries":["GB","ES"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":130000,"max_usd":282000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Service Desk","optional":false},{"name":"ISO 27001","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-20T15:13:56Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T01:25:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re looking for a Director, Enterprise IT to build and lead a new function at Airalo. Enterprise IT is responsible for the IT estate our team members use every day and the core business systems that run the company, starting with ERP and expanding to the wider corporate application stack as we scale.\nThis is a build-and-run role. You’ll lead an established IT Operations team (a lead and a team of four) covering service management, endpoints, networking, identity and SSO. You’ll also be the accountable technical owner of our ERP platform, from implementation into steady state. As more corporate tooling moves into your remit, you’ll recruit and structure an Enterprise Applications team and move us away from every function buying and running its own critical systems. Business functions keep ownership of their processes, data and decisions.\nYou’ll have real ownership in shaping how systems are configured, governed and supported, and in building the team and operating model that carries us through the next stage of growth.\n\nWhat you’ll do:\nLead the IT Operations team and its lead: set priorities and service levels, with a clear split between run and build work\nOwn service desk performance, request and incident handling, and team member satisfaction\nOwn endpoint and device management, including OS and software update policy, balancing compliance against minimal disruption to people’s work\nOwn identity, SSO, access provisioning and offboarding as a single, auditable control point, and automate joiner, mover and leaver processes and other repeatable IT work\nAct as the accountable owner of the ERP platform, including system configuration, workflow design and ongoing maintenance. If vendor selection is still open when you join, lead its final stages with stakeholders to confirm scope, modules and implementation approach\nOwn the design of core ERP configuration areas such as financial consolidation, budgeting and forecasting, master data, and integration with adjacent systems\nManage the ERP implementation partner or systems integrator, holding them to scope, quality, timeline and budget\nEstablish change control, testing and release processes for ERP from day one, and own the post-go-live support model (L1 to L3, vendor SLAs, release cadence)\nDocument system configuration, data flows and integration points so no single person is a dependency\nOwn IT general controls, segregation of duties design and monitoring, and audit evidence for corporate systems, supporting compliance certification and SOX-style financial controls where they apply\nOwn disaster recovery, backup and resilience for corporate systems, and work with Security on access policy, device trust and approved or blocked software\nPartner with the Data team: Enterprise IT owns platforms, integrations and access controls, while Data keeps reporting, analytics, pipelines and data governance\nSet the approach to AI tools across corporate functions (tooling, access and safe-use guardrails), with functions owning day-to-day use\nBuild the Enterprise Applications team: define roles, then hire and develop the first leads (2 to 3 additional hires expected over time)\nDefine the roadmap and Buy / Hold / Sell decisions for bringing additional corporate technology (HR, finance, CRM, collaboration and other SaaS) under Enterprise IT, backed by a lightweight governance model: application inventory, ownership matrix and lifecycle approach\nOwn vendor, licence and SaaS renewal management for in-scope systems, consolidating duplicate tools and spend, along with Enterprise IT’s budget and headcount plan\nLead the change from function-owned tools to centrally governed systems without taking process ownership away from the business, and act as a trusted advisor to leadership on application strategy, cost and risk\nMust-haves:\nSenior leadership of an IT or enterprise applications function in a scaling business, including managing managers\nLed our ERP implementation from the owner’s side, including managing a systems integrator\nOwned a business system end to end (configuration, support and continuous improvement), rather than only overseeing third parties\nExperience running IT operations (service desk, endpoint and MDM, identity and SSO) in a SaaS-first estate\nExperience building and operating IT controls (ITGC, SoD, audit) in a finance-critical environment\nExperience leading organisational change, moving functions to shared ownership models while keeping their trust\nComfortable operating without a large existing team or established playbook, and able to set up processes, documentation and governance from scratch\nStrong stakeholder management, working directly with finance, operations and other business functions as primary ERP users\nStrong commercial and vendor management skills\nStrong communicator who can translate between technical configuration detail and business outcomes\nPragmatic about control: balances compliance with team member experience, without blocking people or pushing them into workarounds\nNice to have:\nHands-on experience configuring and administering a major ERP platform (SAP, NetSuite, Dynamics 365, Oracle, or similar), ideally including financial consolidation, budgeting or forecasting modules, and relevant platform certifications\nExperience of an ERP vendor selection process, including RFP evaluation, demo scenarios or business-case development\nExperience in an ISO 27001, SOC 2 Type 2 or SOX environment\nExposure to wider enterprise application categories beyond ERP (HRIS, CRM, collaboration, identity and access management)\nExperience building or growing a small technology team, including hiring and role design\nExperience deploying AI tooling across corporate functions\nExperience leading remote or distributed teams\nExperience in a private equity-backed, high-growth or newly scaling business","description_format":"text","description_chars":5840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["MVNO","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-20T18:36:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:3","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/airalo-director-enterprise-it","json_url":"https://alion.io/job/airalo-director-enterprise-it.json","meta":{"generated_at":"2026-10-22T03:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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