{"id":2592728,"url":"https://alion.io/job/airbnb-senior-analyst-advanced-analytics-gurugram","title":"Senior Analyst, Advanced Analytics - Gurugram","company":{"id":77,"name":"Airbnb","domain":"airbnb.com","url":"https://alion.io/company/airbnb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":54,"ghost_share":0.019,"stale_share":0.648,"repost_share":0.056,"time_to_fill_p50_days":44,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1960000,"max":2800000,"currency":"INR","period":"year","gross":null,"usd_annual":29523},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Presto","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Semantic Search","optional":false},{"name":"Spark","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-07-23T10:56:02Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T13:40:52Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":99},"description":"Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\nDescription\nAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\nThe Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership & economics.\nThe ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\nThe Community You Will Join: \nWe are looking for a Senior Analyst to serve as an AI Vision Multiplier for the CS organisation - a builder-analyst with a clear mandate to translate Airbnb’s internal AI capabilities into working solutions that make AI-powered analytics accessible, trusted, and actionable across CS. The analyst must have functional expertise in building analytical solutions and be a trusted partner to business teams and leaders, through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Business leaders within our Community Support organization. You will partner directly with functions and operational leaders across Community Support. This role will be responsible for making CS smarter and faster, and enable self-serve through data. You will be the team’s dedicated AI practitioner, building agentic solutions and intelligent interfaces that elevate the entire organisation toward self-serve.\nThe Difference You Will Make:\nBuild agentic analytics pipelines that automate insight generation across all key metrics including contact volume, handle time, and resolution quality - reducing analytical drag across CS.\nDevelop reusable skill libraries - composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams.\nDesign and govern prompt templates and playbooks - standardised, governed prompts for recurring analytical questions (e.g. “what drove contact volume this week”).\nBuild orchestration workflows - multi-step pipelines that chain skills together to produce automated insight narratives and proactive alerts without manual intervention.\nDeploy self-serve interfaces that enable non-technical personas to query certified data independently.\nShip rapid, prompt-driven dashboards that compress the cycle from business question to live view, serving varied personas without analyst bottleneck.\nAutomate business reviews - scheduled, agent-generated summaries of key CS metrics delivered to stakeholders without manual effort.\nBuild and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and ensure outputs stay within governed data boundaries.\nDefine, document, and certify metrics within Minerva 2.0 and Midas, ensuring agentic outputs and self-serve interfaces are anchored to a single source of truth across CS.\nA Typical Day: \nDrive the analytics roadmap, prioritization, and delivery of solutions in up to a quarter ahead. Execute projects with regular direction providing constant updates to business stakeholders, analytics management and deliver against agreed timelines.\nPartner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions - independently scoping, building, and iterating end to end.\nPrototype and ship prompt-driven dashboards and apps, compressing the cycle from question to live view for varied CS personas.\nBuild and iterate on skill libraries and orchestration workflows, expanding the reusable agent toolkit available to the CS Analytics team.\nMonitor agent output quality via observability frameworks, identifying drift or hallucinations and maintaining governance standards.\nEngage directly with key stakeholders to prioritise the self-serve and automation needs, setting and delivering against a quarterly roadmap.\nStay at the forefront of applied AI developments, evaluating new tools and frameworks for relevance to CS use cases and embedding them rapidly into workflows.\nEnsure the availability of data quality and integrity for analysis and reporting by blending external and internal data sources, working closely with global operations and India analytics functions.\nYour Expertise:\n5+ years of experience in analytics/data science with a strong track record of solving ambiguous business problems and driving measurable impact, shipping AI-enabled solutions, not just analyses.\nProven ability to own end-to-end data projects - from problem scoping and data extraction to analysis, insight generation (including BI tools), and business recommendations\nAdvanced SQL and Python at production-grade standard, with experience on large-scale data systems (Presto, Hive, Spark).\nRapid front-end prototyping - vibe-coded dashboards, apps, or embedded analytics built at speed for non-technical audiences.\nAdvanced Tableau proficiency for certified, production-grade BI delivery.\nMetrics governance and certification - ability to define, document, and certify metrics, ensuring agentic outputs are anchored to a single source of truth.\nProduction LLM and prompt engineering experience - shipped LLM-integrated workflows, governed prompt libraries, and retrieval-based systems.\nAgentic system and orchestration design - tool chaining, context management, and building reliable pipelines with minimal human-in-the-loop intervention.\nRAG, vector databases, and semantic search - applied to unstructured contact and case data.\nAgent output evaluation and observability - experience monitoring AI pipeline quality and maintaining governance guardrails.\nStrong communication skills with the ability to translate complex AI-powered solutions into clear narratives for non-technical business stakeholders.\nSelf-starter mindset with high ownership, comfortable operating with quarterly autonomy in a fast-paced environment.\nOur Commitment To Inclusion & Belonging:\nAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\nHow We'll Take Care of You:\nOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. \nIndia Annual Pay Range\n₹1,960,000—₹2,800,000 INR\nReasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\nA Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.","description_format":"text","description_chars":9039,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Online Rental Platforms","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-15T06:16:24Z"},{"event":"close","at":"2026-10-19T21:17:18Z"},{"event":"reopen","at":"2026-10-27T17:41:22Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.474,"p_room":0.28,"age_days":99,"expected_fill_days":44,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":29523,"is_top_pay":false},"html_url":"https://alion.io/job/airbnb-senior-analyst-advanced-analytics-gurugram","json_url":"https://alion.io/job/airbnb-senior-analyst-advanced-analytics-gurugram.json","meta":{"generated_at":"2026-10-31T16:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":77},"rest":"https://alion.io/mcp/rest/get_company?id=77"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbnb-senior-analyst-advanced-analytics-gurugram"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbnb-senior-analyst-advanced-analytics-gurugram"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbnb-senior-analyst-advanced-analytics-gurugram"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbnb-senior-analyst-advanced-analytics-gurugram\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbnb-senior-analyst-advanced-analytics-gurugram"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2592728}},{"tool":"search_jobs","arguments":{"company":"airbnb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2592728},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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