{"id":2941407,"url":"https://alion.io/job/airbnb-supervisor-hotels","title":"Supervisor, Hotels","company":{"id":77,"name":"Airbnb","domain":"airbnb.com","url":"https://alion.io/company/airbnb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":45,"ghost_share":0,"stale_share":0.578,"repost_share":0.044,"time_to_fill_p50_days":46,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":92000,"max":108000,"currency":"USD","period":"year","gross":null,"usd_annual":108000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:58:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T04:39:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\nThe Community You Will Join: \nOn the Hotels CX team at Airbnb, we support the guests who book with HotelTonight and the hotels who host them on HotelTonight and Airbnb. Hotels are a growing part of what Airbnb offers travelers, and it's an area the company is investing in heavily right now, which means this team's work sits at the center of how that experience takes hold. Every guest we take care of and every hotel partner we support well shapes how hotels grow on Airbnb.\nThe Difference You Will Make:\nAs a Hotels CX Supervisor, you'll coach, motivate, and manage a team of Hotel Specialists and Team Specialists, making sure they have what they need to serve our guests and our hotel partners exceptionally. You'll work closely with Hotels CX leadership to evaluate and manage team performance and quality, and to execute the processes and policies that deliver a seamless experience.\nA Typical Day: \nBuilds and Nurtures Team Engagement and Well Being\nOwn and manage end to end people strategy and operations within your team, including onboarding, talent development, and engagement.\nHold regular one on ones, used for coaching and development rather than status updates.\nEnsure engagement by building strong connections and translating Airbnb's mission into meaningful, clear goals for your team.\nLead with empathy to establish approachability, and to support and challenge the team to meet and exceed expectations.\nEnable professional and personal growth through feedback, opportunity creation, and expectation setting.\nHandle day to day management duties: scheduling, time off approvals, team meetings, and basic HR related matters.\nBuild morale by sharing wins, fostering open dialogue, and creating a sense of belonging.\nPerformance Accountability\nManage individual performance to ensure policy compliance and delivery against quality, efficiency, and other performance targets.\nHold team members accountable fairly and equitably by setting clear expectations, following up individually, and coaching in a way tailored to each person.\nDeliver difficult feedback directly and early rather than letting issues accumulate.\nRecognize strong performance specifically and visibly.\nThink critically about policies and procedures, and identify opportunities to improve Hotels CX performance.\nOperational Execution\nLead the team toward company and strategic goals, following the Operations Manager's direction and collaborating on recommendations for service improvements.\nPrioritize the team's work based on seasonality and the needs of guests, hotel partners, and the business.\nWork closely with fellow Supervisors and maintain a strong connection to partner management site leads supporting external teams.\nProvide consistent feedback and recommendations to Hotels CX stakeholders to support continuous improvement.\nStay connected to the customer by handling occasional escalated issues.\nOwn projects beyond your team's day to day scope, from process changes to service improvements, and carry them through to landing.\nContribute to service enhancements as part of a small leadership team, where everyone carries a piece of the broader roadmap rather than only their own team's work.\nStrengths\nCoaching and developing others: You give feedback early and directly, and you adjust when it isn't landing. You know the difference between telling someone what to do and helping them figure it out.\nBuilding and nurturing engaged teams: You understand that engaged people make great teams, and you know how to drive that. You're team oriented and unselfish, and you motivate without needing authority to do it.\nWelcoming ambiguity: You can articulate the need for change and encourage optimism in those around you. You perform at a high level during uncertainty and move forward without every detail.\nDelegating: You share responsibility while holding ultimate accountability. You communicate assignments, expectations, and ownership clearly, and you trust people to perform.\nManaging vision and purpose: You connect your team's work to what Airbnb is building, and you get people invested in it.\nImproving how we work: You spot friction and bring ideas, not just problems.\nYour Expertise:\nBachelor's Degree or equivalent preferred\nAt least 5 years of customer service experience\nAt least 2 years of experience leading, coaching, or developing others. This can take many forms: managing a team, leading peers through a project or process change, mentoring newer teammates, or serving as the go-to resource on your team. Direct management experience is welcome but not required.\nPrevious experience supporting a remote team a plus\nAbility to remain objective when managing people issues\nExcellent time management skills, attention to detail, and record keeping\nPassion for mentorship and development\nSolid, direct communication skills, written and verbal\nStrong analytical skills, with the ability to find solutions to operational and people management problems\nEmpowered decision making, with awareness and sensitivity to the financial implications of decisions\nAbility to work well in an open, collaborative team environment\nProven capability of responding readily and flexibly to change\nSome travel required.\nYour Location:\nDue to the nature of this position, the successful applicant will need to be based in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Washington to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. \nOur Commitment To Inclusion & Belonging:\nAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\nWe strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. \nWe ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\nEqual Employment Opportunity:\nAirbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. \nHow We'll Take Care of You:\nOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \nPay Range\n$92,000—$108,000 USD\nReasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\nA Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.","description_format":"text","description_chars":8884,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Online Rental Platforms","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-20T17:24:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 217 · green card filings: 26","filings_12m":217,"filings_prev_12m":224,"green_card_filings_12m":26,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":108000,"is_top_pay":false},"html_url":"https://alion.io/job/airbnb-supervisor-hotels","json_url":"https://alion.io/job/airbnb-supervisor-hotels.json","meta":{"generated_at":"2026-10-21T07:06:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":77},"rest":"https://alion.io/mcp/rest/get_company?id=77"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbnb-supervisor-hotels"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbnb-supervisor-hotels"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbnb-supervisor-hotels"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbnb-supervisor-hotels\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbnb-supervisor-hotels"}]}