{"id":324636,"url":"https://alion.io/job/airbnb-workplace-operations-program-manager","title":"Senior Program Manager, Workplace Operations","company":{"id":77,"name":"Airbnb","domain":"airbnb.com","url":"https://alion.io/company/airbnb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":35,"ghost_share":0,"stale_share":0.657,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":156000,"max":193000,"currency":"USD","period":"year","gross":null,"usd_annual":193000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false}],"status":"live","first_seen_at":"2026-07-22T14:09:04Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T22:41:26Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":74},"description":"Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\nThe Community you will join:\nThe Lead Program Manager, Workplace Operations is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.\nCurrently, the Workplace Operations team is made up of multiple teams delivering at a high bar across a global office footprint, each with its own processes, tools, vendors, and rhythms. This role exists to look across all of it: to understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating. It is equal parts program delivery and operational modernization.\nThe difference you will make:\nThis is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. You will build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap: what we should build in-house, what is better delivered through vendors, and most importantly what can be automated with AI.\nThe ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally.\nA typical day:\nOwn and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement\nDevelop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions\nLead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered\nIdentify gaps in current program offerings and proactively develop solutions, often without an established playbook\nBuild and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience\nDevelop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions\nSupport the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working\nManage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards\nServe as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy\nCommunicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations\nDriving efficiency, alignment, and digital transformation:\nA core pillar of this role is improving how Workplace Ops teams work, not only delivering the programs they run today. In this part of the job, you will:\nMap how Workplace Ops teams operate today - processes, tools, systems, vendors, and handoffs - and build a shared, evidence-based view of the current state across functions and regions\nIdentify gaps, duplication, manual effort, and friction points where teams could run more efficiently, and size the opportunity so investment decisions are grounded in data\nCreate alignment and synergy across teams that operate independently today, consolidating overlapping workflows and standardizing where standardization helps, while preserving local flexibility where it matters\nDevelop clear build / buy / automate recommendations: what capability we should build in house, what is better delivered through vendors and managed service partners, and what should be automated\nLead the identification and adoption of AI-enabled workflows - from intake, triage, and routing to reporting, knowledge management, and employee self-service - and turn promising ideas into scoped, measurable pilots\nPartner with IT, Technology, Procurement, Finance, Legal, Privacy, and Security to evaluate tools and platforms, define requirements, and ensure new solutions meet Airbnb standards for data handling, security, and responsible AI use\nBuild the business case for change, including cost, effort, risk, and expected efficiency gains, and present recommendations to Workplace Ops and cross-functional leadership\nLead change management and enablement for new processes and tools - training, documentation, and adoption tracking - so improvements stick and teams feel supported through the transition\nDefine success metrics for transformation work (cycle time, cost per transaction, manual hours saved, employee satisfaction) and report on realized impact over time\nYour expertise:\n12-15+ years of experience in program management, workplace operations, or a closely related field\nPractical experience applying AI and automation to operational work - identifying high-value use cases, scoping pilots, and scaling what works\nDemonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously\n Previous people management experience preferred\nExperience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels\nExperience assessing how existing teams operate and translating that assessment into an actionable roadmap of process, tooling, and automation improvements\nStrong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments\nExperience making and defending build / buy / outsource decisions, including vendor evaluation, scoping, and ongoing performance management\nProven ability to influence without direct authority across teams and organizational levels\nExperience developing policies, playbooks, and operational tooling for distributed teams\nExperience leading change management for new ways of working, including enablement and adoption\nStrong analytical skills; comfortable using data to measure program performance, build a business case, and drive decisions\nExcellent written and verbal communication skills with the ability to tailor messaging to diverse audiences\nProficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent), and comfort with workflow automation and integration platforms\nCustomer service orientation and a commitment to delivering a high-quality employee experience\nComfortable operating with autonomy in a high-visibility environment with senior stakeholders\nYour Location:\nThis position needs to be based in the San Francisco office as required by the business needs for the role.\nOur Commitment To Inclusion & Belonging:\nAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\nWe strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. \nWe ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\nEqual Employment Opportunity:\nAirbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\nHow We'll Take Care of You:\nOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \nPay Range\n$156,000—$193,000 USD\nReasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\nA Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.","description_format":"text","description_chars":10237,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Travel & Tourism","Vacation Rentals","Online Rental Platforms"],"lifecycle":[{"event":"open","at":"2026-09-05T16:47:31Z"},{"event":"close","at":"2026-09-18T21:30:40Z"},{"event":"reopen","at":"2026-10-02T15:07:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 217 · green card filings: 26","filings_12m":217,"filings_prev_12m":224,"green_card_filings_12m":26,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.498,"p_room":0.44,"age_days":74,"expected_fill_days":52,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":193000,"is_top_pay":true},"html_url":"https://alion.io/job/airbnb-workplace-operations-program-manager","json_url":"https://alion.io/job/airbnb-workplace-operations-program-manager.json","meta":{"generated_at":"2026-10-06T01:02:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1440,"day_limit":5000,"remaining_today":3560,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":77},"rest":"https://alion.io/mcp/rest/get_company?id=77"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbnb-workplace-operations-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbnb-workplace-operations-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbnb-workplace-operations-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbnb-workplace-operations-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbnb-workplace-operations-program-manager"}]}