Senior Application Analyst/Application Analyst, Integration & Data Exchange

KEY RESPONSIBILITIES

1. Business Engagement & Stakeholder Support

• Act as a supporting liaison between the Technology Division and application teams, infrastructure teams, and business stakeholders for integration-related matters
• Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements
• Provide guidance on integration usage and system connectivity
• Gather feedback on integration performance and issues
• Support communication between internal teams and external partners

2. Integration and Data Flow Support

• Support system integrations by ensuring interfaces and data exchange processes are functioning as expected
• Monitor data flows and system interactions to ensure data is exchanged reliably within the system environment
• Assist in identifying integration gaps, inefficiencies, or risks
• Support improvements to integration processes and data exchange mechanisms

3. Application Operations and Integration Support

• Support and manage integration platforms, interfaces, and data exchange mechanisms
• Monitor system performance and availability affecting integrations
• Assist in maintaining integration configurations and operational settings
• Ensure integration services remain accessible and usable
• Support routine operational activities required to maintain integration availability

4. Integration & Data Exchange System Coverage

Coordinate and support integration and data exchange capabilities including but not limited to:

• Middleware and Messaging Platforms - supporting system-to-system communication, message queues, and event-driven integration
• API and Interface Services - supporting API-based integrations and system connectivity across platforms
• Data Exchange Mechanisms - supporting batch and real-time data transfer between internal and external systems
• Integration with External Platforms - supporting connectivity with third-party systems, partners, and service providers
• Ensure integration capabilities are stable, secure, and capable of supporting reliable data exchange across systems.

5. Business Requirements and Change Support

• Support the gathering and documentation of integration requirements
• Assist in translating requirements into integration configurations or enhancements
• Participate in discussions and working sessions with stakeholders
• Ensure requirements are clearly captured and communicated

6. System Changes, Testing, and Implementation Support

• Support testing activities including system testing, integration testing, and user acceptance testing
• Ensure integration scenarios and data flows are adequately reflected in test cases
• Track and follow up on issues identified during testing
• Support preparation for deployment of integration changes
• Assist in rollout of integration solutions into production environments

7. Incident Investigation and Resolution

• Investigate incidents affecting integrations and data exchange processes
• Analyse system behaviour and data flow to identify potential causes of issues
• Coordinate with technical teams and vendors to resolve incidents
• Support prioritisation of issues based on system and operational impact
• Provide updates to stakeholders on issue status

8. Continuous Improvement and Integration Support

• Identify recurring issues and inefficiencies in integrations and data exchange processes
• Support initiatives to improve system connectivity, performance, and data reliability
• Contribute to enhancements that improve integration scalability and effectiveness
• Support initiatives related to API adoption, real-time integration, and data platform integration

9. Governance, Compliance, and Control

• Support adherence to internal policies, security standards, and regulatory requirements
• Ensure integration usage aligns with approved processes and controls
• Support documentation and audit requirements for integration systems
• Ensure proper handling of system changes and data exchange processes

10. Vendor Coordination and Support

• Coordinate with vendors supporting integration platforms and middleware solutions
• Support issue resolution and follow-up with vendors
• Assist in ensuring vendor deliverables meet integration requirements
• Track vendor responses and ensure timely closure

11. Documentation and Knowledge Management

• Maintain documentation for integration configurations, interfaces, and data flows
• Ensure documentation is updated and reflects current system behaviour
• Support creation of reference materials and guides
• Contribute to knowledge sharing within the team

12. Collaboration and Cross-Functional Coordination

• Collaborate with application domains, infrastructure teams, cybersecurity teams, and data teams
• Support coordination during system changes and incident investigations
• Support integration and implementation of new solutions from IT Strategy, Innovation & Emerging Tech teams, ensuring data exchange, system connectivity, and interface compatibility across platforms
• Participate in cross-functional initiatives involving integration and data exchange
• Ensure system dependencies and integration points are properly understood and managed

Additional Expectations for Senior Application Analyst

• Handle more complex integration issues and system interactions
• Support requirement coordination and stakeholder discussions
• Provide guidance to junior team members
• Take on deeper involvement in integration ownership within the domain

KEY STAKEHOLDERS

Internal

• All Application Domains (Commercial, Operations, Engineering, Digital, Corporate)
• Data and Analytics Teams
• IT Infrastructure & Operations
• Cybersecurity
• Project Management Office (PMO)

External

• Integration Platform Vendors
• External System Providers
• Technology Partners
• Implementation and Support Vendors

KEY COMPETENCIES

Technical

• Understanding of integration platforms, middleware, APIs, and data exchange mechanisms
• Familiarity with system interfaces and data flow processes
• Understanding of real-time and batch integration concepts

Business

• Ability to understand system interactions and cross-domain dependencies
• Ability to support integration solutions aligned with business requirements
• Ability to assess impact of integration issues on operations

Interpersonal

• Strong communication and stakeholder engagement skills
• Ability to work collaboratively across multiple teams
• Analytical and problem-solving capability

QUALIFICATIONS AND EXPERIENCE

Education

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Engineering, or a related discipline

Experience - Application Analyst

• 1 to 3 years of relevant experience in enterprise applications, integration, or system support roles
• Exposure to integration environments or data exchange processes would be advantageous
• Experience supporting system issues and user requests
• Basic understanding of system interactions and data flows

Experience - Senior Application Analyst

• 3 to 6 years of relevant experience in enterprise applications or integration environments
• Experience supporting system integrations, APIs, or data exchange platforms
• Experience handling more complex incidents and supporting integration enhancements
• Ability to engage stakeholders and support requirement discussions
• Experience working with vendors and cross-functional teams

KEY PERFORMANCE INDICATORS (KPIs)

• Reliability and availability of integration services
• Timeliness and effectiveness of incident resolution
• Data consistency and integrity across systems
• Stakeholder satisfaction
• Contribution to integration improvements and system connectivity