{"id":2143782,"url":"https://alion.io/job/airbus-atr-customer-support-director","title":"ATR - CUSTOMER SUPPORT DIRECTOR","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":604,"ghost_share":0.002,"stale_share":0.667,"repost_share":0.013,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":139000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-09T03:58:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-29T01:31:31Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":19},"description":"Job Description:\nATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.\nFrom the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.\nIf you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!\nOur leadership profile:\nPeople Centric - Entrepreneurial - Inspiring - Exemplary - Innovative - Humble\nAt ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!\nMISSION\nStrengthening the relationship with AES, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within AES. As Customer Support Director, your mission will include:\n· Developing and maintaining relationships with a portfolio of Airlines.\n· Strengthening the relationship with ATR Operators and ensuring customer success.\n· In charge of coordinating the support activities across any areas of ATR for your list of assigned customers\n· Ensuring the cross-functional management of major subjects.\n· Promoting the products and services developed by the ATR Customer Service Directorate.\nACTIVITIES\nEnsure regular contact with the Customers assigned to him/her on major support matters\nVisit the assigned Customers on a regular basis and to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs\nEnsure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.\nActively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs\nMonitor Customer satisfaction and ensure proper communication is made on the matter\nOther duties as assigned.\nPROFILE\nUniversity degree or equivalent either in engineering or business management\nAt least 6 years of professional experience in the following fields:\nAirline organization or in a position of customer support role\nAircraft manufacturer customer services organization\nCustomer-orientated and able to anticipate customer requirements\nAble to communicate well and build relationships with customers\nAbility to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution\nGood knowledge of airline operations\nTechnical knowledge of aircraft systems and structures is a plus\nCommercial experience is a plus\nFrequent travelling is required\nAbility to work under stress conditions and ability to travel under short notice\nLanguages: Fluent English. Additional fluent languages would be a plus\nIT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, Outlook\nSome experience using Microsoft Co-Pilot (Or other AI Tools) would be a plus\nOur Recruitment Process\n· HRBP will contact you\n· Innovative and digital assessment\n· To get to know you better: interview with VP Customer Support & Services and our HRBP\nWhat we offer\nHighly competitive compensation package (success sharing, employee savings plan…)\nWork-life balance (remote working, 4th week of paid leave…)\nWell-being / health (supplementary health & welfare coverage…)\nCareer paths enabling employees to develop their skills and build a professional project\nWide choice of development programs for soft and hard skills\nDiversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!\nATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nATR Eastern Support Private LimitedContract Type:\nPermanent-----\nExperience Level:\nProfessionalJob Family:\nCustomer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.","description_format":"text","description_chars":5595,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Satellite Manufacturing","Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-09T03:58:48Z"},{"event":"close","at":"2026-10-21T19:35:44Z"},{"event":"reopen","at":"2026-10-24T12:48:01Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":0.75,"age_days":19,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/airbus-atr-customer-support-director","json_url":"https://alion.io/job/airbus-atr-customer-support-director.json","meta":{"generated_at":"2026-10-29T04:46:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3100},"rest":"https://alion.io/mcp/rest/get_company?id=3100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbus-atr-customer-support-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbus-atr-customer-support-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbus-atr-customer-support-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbus-atr-customer-support-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbus-atr-customer-support-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2143782}},{"tool":"search_jobs","arguments":{"company":"airbus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2143782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}