{"id":3127773,"url":"https://alion.io/job/airbus-chef-methode-support-head-of-support-methods","title":"Chef Méthode Support / Head of Support Methods","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":788,"ghost_share":0.005,"stale_share":0.671,"repost_share":0.015,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mirabel, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-16T00:00:00Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-11-04T13:47:41Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":141},"description":"Job Description:\n***English job description follows***\nDescription de l'emploi :\nVous avez une expérience support technique, vous avez travaillé dans le domaine de l’aéronautique et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !\nLe programme d'avions commerciaux A220 recherche un responsable du support technique pour la ligne A du 220 pour rejoindre notre équipe Support technique basée à Mirabel (Québec, Canada), où vous travaillerez conjointement avec l'équipe du support technique et les responsables de production\nVous ferez partie de l’équipe TSFS (Support Technique) chargée de traiter les problèmes techniques qui dépassent le contrôle direct des opérateurs et des chefs d'équipe (FLM), tout en se concentrant sur l'identification, l'analyse et la résolution des défis techniques récurrents. Offrir une perspective de bout en bout (E2E) au niveau de l'atelier au sein de l'équipe de production est un aspect crucial du rôle.\nL'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.\nVotre rôle en tant que support technique sera de Gérer le support à la production ME pour l'A220 FAL Ligne A et Être la voix du HO ME (Head of ME) auprès des CDTs en intégrant le développement ME, les processus de fabrication (Build Process) et le SLB, l'outillage (J&T), les services de site et maintenance, ainsi que les innovations numériques et industrielles.\nVotre environnement de travail:\nLe siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.\nParce que nous prenons soin de vous :\nAvantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.\n\nÉquilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.\n\nBien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel, et une application de covoiturage.\n\nDéveloppement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).\n\nChez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.\nVos défis:\nDiriger une équipe d'environ 25 personnes (employés, intérimaires et Work Packages).\n\nPiloter les budgets OPEX/CAPEX, le contrôle budgétaire et la planification des capacités de ressources.\n\nGarantir le respect des exigences légales, de navigabilité (agrément POA) et des standards de l'image de marque.\n\nMaintenir le niveau de compétences techniques de l'équipe face au roulement de personnel (en lien avec la ME Academy).\n\nGérer le support Manufacturing Engineering (ME) pour la ligne de production A220 (FAL Ligne A à Mirabel).\n\nRésoudre les problèmes techniques récurrents et complexes escaladés par l'atelier.\n\nOptimiser les processus opérationnels, la planification et le contrôle de la production pour atteindre l'Excellence Industrielle.\n\nDéployer les plans d'amélioration de la performance (montée en cadence/ramp-up, réduction des cycles, convergence des coûts).\n\nAssurer la performance du processus d'équilibrage de ligne (Synchronized Line Balancing - SLB) et soutenir l'exercice Run @ Rate (R@R).\n\nSuperviser les ordres de fabrication (Work Orders) et les demandes de modifications techniques par station.\n\nCoordonner les améliorations liées à l'outillage (J&T), à la maintenance et à l'aménagement de l'usine (layout).\n\nSoutenir la transformation digitale en introduisant de nouveaux outils numériques et en éliminant les points de blocage.\n\nReprésenter la voix du Head of ME auprès des directeurs de tours (CDTs) et assurer le lien avec la communauté Airbus ME en Europe.\n\nFavoriser la synergie transverse avec les acteurs clés (Outillage, Maintenance, Logistique, Essais au sol, etc.).\n\nPartager les meilleures pratiques au sein du programme A220 pour assurer la cohérence des opérations.\n\nInculquer la culture de gestion de projet Airbus (processus LBIP, engagements OP).\n\nVotre profil:\nVous détenez une formation scolaire et/ou technique en aérospatiale et/ou en gestion avec environ dix (10) années d'expérience;\n\nVous faites preuve de leadership, de jugement, de flexibilité et êtes capable de travailler avec un minimum de supervision ;\n\nVous avez réussi à gérer des projets techniques pour assurer l'industrialisation optimale d'un produit;\n\nVous avez de solides compétences interrelationnelles.\n\nCe travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.\nDonnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !\n*************************************\nDo you have technical support experience, have worked in the aerospace industry, and want to evolve and develop new skills? This position is for you!\nThe A220 commercial aircraft program is seeking a Technical Support Manager for the A220 Line A to join our Technical Support team based in Mirabel (Quebec, Canada), where you will work jointly with the technical support team and production managers.\nYou will be part of the TSFS (Technical Support) team responsible for handling technical issues that fall outside the direct control of operators and Front-Line Managers (FLMs), while focusing on identifying, analyzing, and resolving recurring technical challenges. Providing an end-to-end (E2E) perspective at the shop floor level within the production team is a crucial aspect of the role.\nThe team's organization is structured to promote cross-functional collaboration in an autonomous manner, supporting one another and learning collectively.\nYour role in technical support will be to manage ME production support for the A220 FAL Line A and be the voice of the HO ME (Head of ME) to the CDTs by integrating ME development, fabrication processes (Build Process), SLB, tooling (J&T), site services and maintenance, as well as digital and industrial innovations.\nYour Working Environment:\nThe headquarters of the A220 commercial aircraft program is located in Mirabel, in the Montreal metropolitan area, just a stone's throw away from the dynamic city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities with outdoor activities, making it a truly special place to live.\nBecause We Care for You:\nFinancial Benefits: Attractive salary, annual bonus, collective insurance plan, pension plan, and stock purchase plan.\n\nWork/Life Balance: A hybrid work policy (based on operational needs), an on-site cafeteria, and a highly competitive leave policy.\n\nWell-being / Health: Employee Assistance Program (EAP), discount program, on-site medical service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.\n\nPersonal Development: Numerous growth opportunities and training possibilities (a catalog of over 10,000 freely accessible e-training courses to develop your employability, certifications, accelerated development programs, national and international mobility).\n\nAt Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexibility in our working methods to stimulate the spirit of innovation.\nYour Challenges:\nLead a team of approximately 25 people (employees, temporary staff, and Work Packages).\n\nDrive OPEX/CAPEX budgets, budgetary control, and resource capacity planning.\n\nGuarantee compliance with legal and airworthiness requirements (POA approval maintenance) as well as brand image standards.\n\nMaintain the team's technical skill levels despite staff turnover (in connection with the ME Academy).\n\nManage Manufacturing Engineering (ME) support for the A220 production line (FAL Line A in Mirabel).\n\nResolve recurring and complex technical issues escalated by the workshop.\n\nOptimize operational processes, planning, and production control to achieve Industrial Excellence.\n\nDeploy performance improvement plans (ramp-up, cycle reduction, cost convergence).\n\nEnsure the performance of the line balancing process (Synchronized Line Balancing - SLB) and support the Run @ Rate (R@R) exercise.\n\nSupervise work orders and technical modification requests per station.\n\nCoordinate improvements related to tooling (J&T), maintenance, and plant layout.\n\nSupport digital transformation by introducing new digital tools and eliminating roadblocks.\n\nRepresent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the Airbus ME community in Europe.\n\nFoster cross-functional synergy with key stakeholders (Tooling, Maintenance, Logistics, Ground Tests, etc.).\n\nShare best practices within the A220 program to ensure consistency of operations.\n\nInstill the Airbus project management culture (LBIP process, OP commitments).\n\nYour Profile:\nYou hold an academic and/or technical background in aerospace and/or management with approximately ten (10) years of experience;\n\nYou demonstrate leadership, judgment, flexibility, and are capable of working with minimal supervision;\n\nYou have successfully managed technical projects to ensure the optimal industrialization of a product;\n\nYou possess strong interpersonal skills.\n\nEnsure awareness of all potential compliance risks and commit to acting with integrity, as these values are the foundation of the company's success, reputation, and sustainable growth.\nTake your career to the next level by submitting your application online now!\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Canada Limited PartnershipContract Type:\nPermanentExperience Level:\nProfessionalJob Family:\nLeadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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