{"id":1965064,"url":"https://alion.io/job/airbus-customer-resolution-specialist-4","title":"Customer Resolution Specialist","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":319,"ghost_share":0,"stale_share":0.48,"repost_share":0.028,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T17:03:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T10:53:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Description:\nACCOUNTABILITIES\nYou will work as single point of contact(SPOC) for a predefined group of customers, and your main tasks will be to ensure excellent customer service by\n\nprocessing requests received by e-mails and phone\n\nfollowing up on orders to ensure KPIs such as delivery on time and customer satisfaction\n\nhandling customer inquiries and complaints\n\nacting as the global contact on a daily basis to procurement, warehouse, shipping, sales, product management, accounting etc. to support our customers\n\nacting as back-up for any team member who is out of office\nYou will join one of our teams in Beijing that support customers in China. The group is part of a larger group of teams spread across Europe, Asia and the US.\nQUALIFICATIONS\nPrimary responsibilities\n\nParticipate in and contribute to a high performing Customer Service Team\n\nParticipate in and contribute to a high performing cross functional Customer Account Support Team\n\nBuild and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries\n\nHandle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, orders and backorders\n\nSupport Sales and Finance in collection of Accounts Receivables\n\nHandle customer claims including timely handling of returned/ rejected goods from customers\n\nProfessional telemarketing towards customers\n\nMaintenance of customer records\n\nPositively participate in the promotion of cross and up-selling strategies towards growth accounts\n\nParticipate in back-up arrangements in support of absence by other Customer Service Executive colleagues\n\nAny other reasonable requests from the Manager - Customer Service\nSecondary responsibilities\n\nParticipate in external key customer meetings as per agreement with the Manager - Customer Service\n\nParticipate in internal customer account and other Customer Service meetings as per agreement with the Manager - Customer Service\n\nMaintenance and development of the customer service quality level\nGeneral responsibilities\n\nComply with Satair Group’s mission, values and Quality Management procedures\n\nComply with Satair Group’s guidelines on Ethics & Compliance\n\nUnderstanding, sharing and living of Satair Group values and rules\n\nRespect Satair Group processes and procedures agreed per function\n\nKeep the direct report informed of the status of agreed tasks and of any critical problem areas\n\nParticipate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems\n\nComment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements\n\nIdentify and offer suggestions to improve efficiency\n\nBe well informed about and familiar with the latest developments in Satair Group's business\n\nHave an inter-cultural understanding\n\nParticipate in occupational safety and health efforts\n\nContribute towards a positive and inspiring working environment\nPersonal & interpersonal skills\n\nAttention to detail\n\nAbility to and willingness to work under pressure\n\nGood dispute resolution skills\n\nGood negotiation skills\n\nService minded\n\nGood communication skills\n\nCooperative and flexible\n\nIntercultural understanding\n\nAttitude supportive of SATAIR values\nProfessional skills\n\nPreferably two years or more customer service experience within a similar sized organization\n\nWorking knowledge of English, both orally and in writing\n\nPC literacy, including word processing, spreadsheets and databases\n\nKnowledge of Lotus Notes tools\n\nFamiliar with work-related routines under SATAIR ERP system\n\nShipping knowledge, (including transportation of dangerous goods and INCO terms)\nApply now and grab your boarding pass for your next challenge with us in Satair!\nPlease send us your application as soon as possible as we are interviewing on an ongoing basis, to get the opportunity to become part of an exceptional global team, driven by a customer-centric and innovative mindset and a can-do attitude in everything we do.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nSatair (Beijing) Co. LimitedContract Type:\nFixed termExperience Level:\nProfessionalJob Family:\nMaterial Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.","description_format":"text","description_chars":5295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Earth Observation","Combat Aircraft","Defense Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-06T17:03:43Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.711,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["seen:12","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/airbus-customer-resolution-specialist-4","json_url":"https://alion.io/job/airbus-customer-resolution-specialist-4.json","meta":{"generated_at":"2026-10-19T15:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3100},"rest":"https://alion.io/mcp/rest/get_company?id=3100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbus-customer-resolution-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbus-customer-resolution-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbus-customer-resolution-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbus-customer-resolution-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbus-customer-resolution-specialist-4"}]}