{"id":3039297,"url":"https://alion.io/job/airbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling","title":"Customer Services – Digital Solutions Lead Engineer (E2E Support Modelling)","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":500,"ghost_share":0.002,"stale_share":0.73,"repost_share":0.016,"time_to_fill_p50_days":27,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2023-03-02T00:00:00Z","employer_posted_date":"2023-03-02","last_verified_at":"2026-10-24T16:54:52Z","board_verified":true,"closed_at":null,"days_open":1332,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1332},"description":"Job Description:\nWithin Customer Services, the Digital Solutions Lead Engineer is responsible to define the end-to-end\nsupport model and to ensure related implementation (e.g. Skywise products support models) for new\nproducts/services releases as Shared Services (SAFe methodology) for several trains.\n Main Responsibilities:\nThe jobholder will work in close coordination with the Product Owner for E2E Support modelling\nThe job holder will contribute to define the E2E support strategy for a new product with the various stakeholders involved in the product development and support.\nThe job holder will define / update the E2E support model for new products or major releases with help of the SDS Support Leader when applicable\nThe job holder will coordinate all support deployment actions to ensure smooth EIS (Entry Into Service) of the products. He/she will check the support model actions deployment and completeness. He/She will ensure DevOps support capacity is reserved and that the various support teams trained before the EIS\nThe job holder will participate to all SAFe activities (PI planning, team demo...)\nThe job holder will ensure that the support models are kept up-to-date after the EIS\nThe job holder will contribute to communicate on Skywise E2E support definition activities to ensure related activities are well known and recognized as essential for an efficient product deployment (ecockpit)\nIn the frame of the SAFe shared services, the job holder will\nPerform Customer Services Applications cartography within Trains\nDefine and Deploy transversal enablers for ARTs products\nCentralize Skywise Solution Support models for S into the relevant e-Site\nContribute to the Digital Support continuous improvements\nThe job holder will participate to various ceremonies in the frame of SAFe such as\nPI Inspect & Adapt\nPI preparation and planning\nPI Solution demo\nBi-weekly System demo, Bi-weekly Team demo and retro\nWeekly PO Sync & Scrum of Scrum\nBacklog refinement/Capabilities grooming, etc.\nSkills and Competencies:\nBachelor's Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science\nProject management\nSAFe or agile methodology\nKnowledge of Support Operations management\nKnowledge of Software deployment\nService Level management and performance management\nExperience as a scrum master would be a plus\nKnowledge of Digital Solutions Products would be a plus\nGood listening and communication skills.\nAutonomy and pro-activity\nAnalytical and Problem Solving skills to identify and resolve customer issues\nExcellent written and oral communications with ability to facilitate and influence\nPersonal Characteristics:\nWillingness and ability to listen and learn\nStrong negotiation skill\nStrong analytical skills\nPersuasion skills\nPeople oriented (ability to facilitate, collaboration skills)\nAbility to embrace change and to work in a fast changing environment\nTeam player in a transnational environment\nAbove all, the excitement, curiosity, and passion for shaping the future of the aviation ecosystem through\ndigital technology solutions and a customer obsessed mindset will ensure success in this role.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Group India Private LimitedContract Type:\nFixed term Contract / CDD / Befristet / Contrato de duración limitadaExperience Level:\nEntry Level / Débutant / Anfänger / Recién tituladoJob Family:\nStructure & Dynamic Systems Analysis By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.","description_format":"text","description_chars":4505,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Satellite Manufacturing","Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-21T22:16:15Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":1332,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/airbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling","json_url":"https://alion.io/job/airbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling.json","meta":{"generated_at":"2026-10-24T19:56:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3100},"rest":"https://alion.io/mcp/rest/get_company?id=3100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbus-customer-services-digital-solutions-lead-engineer-e2e-support-modelling"}]}