{"id":3325385,"url":"https://alion.io/job/airbus-customer-services-engineering-supervisor","title":"Customer Services Engineering Supervisor","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":674,"ghost_share":0.003,"stale_share":0.666,"repost_share":0.013,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mobile, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1043},"experience_years_min":15,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T02:38:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at \nNotice: Know Your Rights: Workplace Discrimination is Illegal\n Notice: Pay Transparency Nondiscrimination (English)\n Aviso: Transparencia en el Pago No Discriminación (Spanish)\nJob Description:\nPosition Summary\nThe Engineering Lead of Systems Upgrades Engineering is a high visibility position leading in a dynamic environment interfacing directly with other Airbus departments ranging from Program, Airworthiness, Kit Management and transnational engineering teams. The position will establish a strong foundation for upward mobility within a global Airbus organization.\nThe individual is responsible for leading, developing and sustaining an engineering team to execute all engineering activities associated with on-time, on-cost and on-quality delivery of the commercial aircraft modification focused on avionic systems for the fleet of in-service Airbus aircrafts.\nMeet the team:\nOur Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.\nYour working environment:\nThe Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.\nHow we care for you:\nFinancial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)\nWork/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.\nHealth & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.\nIndividual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.\nYour challenges:\nPeople’s management and leadership skills: 55%\nLead and guide a team of engineering professionals to develop and deliver completed engineering requirements for assigned projects. \nBuild and maintain a high performing, responsive engineering team with qualified technical expertise to assure availability and depth of critical competencies, skills and delegations to support multiple aircraft modification activities.\nResponsible for the annual Performance and Development (P&D) process for the group, including performance assessments, training and talent management. \nRepresent the team in global team lead meetings, committees, and other business meetings. \nDevelop workload model for team and effectively manage workload within team members. \nCollaborate with counterparts in Hamburg and Toulouse on all topics related to this position, including ways of working, process and business improvement, engineering methods, certification and compliance, quality and business acumen.\nReview product design for compliance with engineering principles, regulatory requirements, company standards and customer contract requirements. \nResponsible for Design Organization Manual adherence and managing process updates and improvements. Lead aircraft embodiments and in service issues related to Systems upgrades.\nContribute to the Safety Management System established within the organization.\nPlan, support and report annual budget and spending including outsourcing activities. \nManage suppliers/subcontractors performance, upskilling, resource management and process improvements. \nAccountable for the timely delivery of a complete, accurate retrofit solutions to the Customers Lead program review meetings with internal stakeholders for all the project portfolio under the team responsibility.\nYour boarding pass:\nBachelor of Science/Engineering degree or equivalent\nMinimum of 15 years of experience leading large diverse engineering teams in the aviation industry, in the area of engineering, project management, design/production\nAuthorized to Work in the US\nExperience leading a technical team of aviation personnel\nAble to critically analyze and challenge design data within the scope of the position. Good coordination and relationship skills to work with team members, customers, partners, airworthiness authorities and other Airbus departments; a good team player\nAbility to build and maintain an internal network with colleagues globally\nAbility to interpret an extensive variety of technical aircraft topics\nExcellent communication, coordination, and organization skills\nAbility to inter-relate with and motivate diverse teams\nDemonstrates a high level of listening and oral skills by leading discussions on issues, solutions, ideas, and status of work\nLeads in the preparation of complex business and technical material and presentation packages\nAble to effectively prepare and deliver detailed, complex presentations inside and outside the organization.\nGood presentation and communication skills, as well as able to do so effectively to middle and upper management.\nDemonstrates a high level of listening and oral skills by leading discussions on issues, solutions, ideas, and status of work\nLeads in the preparation of complex business and technical material and presentation packages\nAble to effectively prepare and deliver detailed, complex presentations inside and outside the organization.\nGood presentation and communication skills, as well as able to do so effectively to middle and upper management.\nGeneral technical knowledge on the subject leading\nAbility to read and interpret engineering drawings, bill of materials, compliance documentation and requirements\nIn depth knowledge of commercial aircraft modification process and certification\nAble to establish team requirements and set commitments for self and internal team\nUtilize information from various sources to develop new approaches to problem-solving and integrates a variety of techniques to expand thinking of new way of working \nProvide leadership for the Customer Services retrofit engineering function.\nOversees / supports the management team on the budget responsibilities of the team.\nPreferred:\nMaster(s) in Engineering or Business Administration\nSupervisory experience in the aviation industry\nAirline or Maintenance and Repair Organization (MRO) experience\nTravel Required\nUp to 20 % (Domestic and International)\nOrganizational information\nIs this a people manager?: Yes\n# of Exempt Reports: yes (>5 direct reports)\n# of Non-Exempt Reports:\nNature of Contacts\nInvolved, negotiation type communication on a regular basis with internal and external parties\nPhysical Requirements\nOnsite 80%\nRemote 20%\nVision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.\nDaily\nHearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.\nDaily\nSpeaking: able to speak in conversations and meetings, deliver information and participate in communications.\nDaily\nEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.\nDaily\nCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.\nRarely\nLifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.\nRarely\nPushing / Pulling: able to push and pull small office furniture and some equipment and tools.\nDaily\nSitting: able to sit for long periods of time in meetings, working on computer.\nDaily\nSquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.\nDaily\nStanding: able to stand for discussions in offices or on production floor.\nDaily\nTravel: able to travel independently and at short notice.\nRarely\nWalking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.\nDaily\nPersonal Protective Equipment required: Required PPE includes, but is not limited to\nAdministrative position only PPE required\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Americas, Inc.Employment Type:\nUS - Direct HireExperience Level:\nProfessionalRemote Type:\nOn-siteJob Family:\nLeadership ------\n------\nAirbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. 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