{"id":2820899,"url":"https://alion.io/job/airbus-product-support-manager","title":"Product Support Manager","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":338,"ghost_share":0,"stale_share":0.506,"repost_share":0.027,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T10:45:29Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Description:\nTo serve as the primary technical interface for regional customers by acting as the Level 1 Product Support Manager within the AHG Technical Support Network. This role ensures continuous fleet operations and customer satisfaction by resolving technical queries, providing airworthiness advisories, and coordinating maintenance logistics for customers in Malaysia and the wider region.\nAct as the primary Technical Support interface between the customer and AHG, managing relationships within the Support Engineering context.\nDrive technical query resolution using WebTek within predefined Network KPIs and quality standards.\nFormulate troubleshooting and repair solutions for MROs and operators, acquiring necessary agreements from AH/AHD.\nConduct on-site damage/defect assessments, propose rectification solutions, and escalate issues beyond standard Level 1 scope to network counterparts.\nGuide customers in ASB/EASB application and compliance, and liaise with relevant departments for required spares.\nTrack and manage operator ASB/EASB compliance status to ensure fleet configuration control.\nConsolidate technical return of experience (RETEX) by reporting product failures and key technical occurrences.\nSynthesize customer issues and prepare detailed impact analyses for the yearly Product Improvement Plan.\nReport local incidents involving AHG products to the network strictly via the ISII process.\nCollect operational fleet data regarding availability, service difficulties, and technical events required by AHG.\nDeliver regular status reports on customer support activities.\nProvide general technical service to AHM departments while growing relationships within the AH Technical Support community.\nMaintain high proficiency in job-related IT tools (WebTEK, Hyperion, ChildNeo, SCDM, Gsuite).\nCollaborate with the Head of Engineering to identify and implement operational process improvements.\nOther duties reasonably determined from time to time by the Company\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Helicopters Malaysia SDN. BHD.Employment Type:\nPermanent-------\nExperience Level:\nProfessionalJob Family:\nCustomer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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