SAP Technical & Service Delivery Specialist

Job Description:

We are seeking a highly skilled SAP Technical & Service Delivery Specialist with expertise in S/4HANA to join our team at Airbus Defence and Space SAU. This role is unique in its dual focus: providing deep SAP Basis expertise while acting as service delivery manager (SAP Hosting) coordinating our service providers supporting our SAP landscape. The successful candidate will not only support and evolve our SAP systems but will also own the end-to-end service delivery (SAP Hosting) required for our mission-critical operations.

Job Responsibilities

SAP Technical Operations

• Perform SAP Basis administration tasks, including installation, configuration, patching, and upgrades of S/4HANA systems.
• Monitor SAP system performance, availability, and stability, proactively identifying and resolving issues.
• Ensure SAP transport management system (TMS) and ensure smooth deployment of changes.
• Troubleshoot and resolve complex technical issues related to SAP S/4HANA, including database, operating system, and application layers.

Server Delivery & Infrastructure Management

• End-to-End Service Delivery: Managing SLAs, KPIs, change request adn service improvement initiative focusing on related server assets, from capacity planning and hardware/virtual specification to deployment and integration into the production landscape.
• Infrastructure Orchestration: Ensure the provisioning and configuration of high-performance compute, memory, and storage resources specifically optimized for SAP HANA workloads.
• Deployment Automation: Drive the use of automation tools (e.g., Ansible, Terraform) to streamline the delivery of SAP application servers and database nodes.
• Lifecycle & Capacity Management: Proactively manage server hardware/virtual lifecycles, ensuring capacity meets future SAP growth requirements and managing technical upgrades of the underlying infrastructure.
• Vendor & Environment Integration: Coordinate with infrastructure teams to ensure seamless delivery of server components and successful integration into the Airbus network and security perimeter.

Collaboration & Documentation

• Participate in SAP project implementations, migrations, and system landscape transformations.
• Collaborate with functional teams, developers, and infrastructure teams to ensure seamless SAP operations.
• Document technical configurations, server delivery workflows, and troubleshooting steps.
• Provide technical support and guidance to end-users and other IT teams.

Job Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an SAP Basis Administrator or Technical Specialist with a strong focus on S/4HANA.
• Demonstrated experience in Servcie Delivery Management, including the provisioning, deployment, and lifecycle management of enterprise-grade server infrastructure.

Technical Skills

• In-depth knowledge of SAP HANA database administration and its specific hardware/resource requirements.
• Proficiency in Infrastructure-as-Code (IaC) and automation tools used for server provisioning and configuration management.
• Strong understanding of enterprise server architecture (Compute, Storage, Networking) and virtualization technologies (VMware, Nutanix, or Cloud-native environments).
• Experience with SAP system hosting environments (on-premise, cloud, hybrid).
• Strong understanding of SAP architecture, infrastructure components, and integration points.

Soft Skills & Certifications

• Excellent problem-solving and analytical skills with a "delivery-focused" mindset.
• Ability to work independently and manage complex technical delivery timelines in a fast-paced environment.
• Strong communication and interpersonal skills for coordinating between SAP functional teams and Infrastructure vendors.
• SAP certifications in Basis or HANA are a plus.
• Certifications in Cloud Architecture (AWS/Azure) or Infrastructure Automation are a significant advantage.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.