{"id":2807677,"url":"https://alion.io/job/airbus-service-delivery-manager-3","title":"Service Delivery Manager","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":338,"ghost_share":0,"stale_share":0.506,"repost_share":0.027,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T05:09:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nJob Title:- Service Delivery Manager PLM Foundations\nJob Description: \nAre you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms managed under Airbus PLM Foundations PSL.\nAirbus is looking for an experienced Service Delivery Manager familiar with ITIL processes and KPIs, vendor management within the frame of RUN activities and a broad Knowledge of Information Management, to join the PLM Foundations PSL.\nActivities:\nMonitoring and coordination the resolution of issues reported from customer to match the defined KPI's\nEnsure the escalation of issues and ensure that remote teams are considered within the central IS/IT processes.\nPropose improvement and the status of each of them\nImplement the related KPIs to be able to monitor and track the resolution of the issues.\nDefines the required corrective actions to be led to meet the objectives and drives the associated solutions in collaboration with the different resolution teams. Monitors, reports and manages the fulfillment of the SLAs.\nManages actions for mitigation in case of non- fulfillment in agreement with the product managers of PSL\nManages the maintenance cost allocation together with the business.\nDrives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.\nDefines the required corrective actions to be led to meet the objectives and drives the associated operational teams.\nEnsures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.\nMonitors outsourced teams and activities (in conjunction with contract management done in the sourcing teams).\nQualification & Experience: \nEngineering graduate/post-graduate with 10+ years of experience in developing, delivering and managing IT solutions.\n6+ years of Service Delivery experience\n3-4 years on project management\n2-4 years of business process analysis\n1-2 years of subcontractor management experience\n3-5 years on software/tool development in any technology\nCertification in ITIL and Waterfall / Agile/ SAFe project methodologies\nExperienced in collaborating with internal and external stakeholders transnationally\nSoftware quality management awareness\nResponsibilities: \nHold the full responsibility to drive the service delivery in the right direction to achieve success.\nTakes proactive action to ensure stable and secure applications and IT infrastructure to avoid potential service disruptions, attending to capacity planning and to information security.\nDefine and implement Service Level Agreements (SLAs) to ensure the right level of support execution.\nOwn and manage service delivery OLA/SLA achievement with high level of customer satisfaction.\nMonitor overall performance of services and timelines.\nPrepare, maintain and analyze service reports to address any possible delays/issues before it occurs.\nIdentify KPI's and create the right reporting parameters and mechanism.\nDistribute KPI/service reports weekly/monthly to key internal stakeholders and alert any potential issues.\nCreate, review and maintain Knowledge Articles\nAbility to communicate across the team regardless of organizational boundaries to achieve the goal.\nEscalate on time and propose mitigation/corrective action if service delivery is not meeting expectations.\nDevelop, improve and implement processes with stakeholder agreement to ensure effective information flow to speed up the delivery timelines •Ensuring operations teams are aware of changes and are prepared to perform the delivery as agreed •Investigate business concerns about service, timeliness and quality •Manage suppliers regarding recurring activities, Good Receipts, monitor the activities Shall be willing to work in European Shift Times when needed (upto 10.30 PM IST in Summer and 11.30 PM IST in winter.)\nSuccess Metrics: \nSuccess will be measured in a variety of areas, including but not limited to \nAgile mind-set, collaborative way of working, quick reaction in case of operational issues, SLA fulfillment & service availability \nEffective Coordination, Successful Collaboration \nCustomer-first mindset \nAssertiveness \nCrisis Management\nRequired Competencies:\nIT Systems Operations (2 - Autonomous Level), Partner & Subcontractor Management (2 - Autonomous Level), Problem Management (3 - Advanced Level), Service Delivery (3 - Advanced Level), Service Level Management (3 - Advanced Level), Intrapreneurship Thinking (2 - Autonomous Level), IT & Business Strategy Alignment (3 - Advanced Level), Product/Service Planning (4 - Referent Level), Product Life Cycle Control (3 - Advanced Level), Solution Deployment (2 - Autonomous Level)\nThe Service Delivery Manager will be responsible for delivering and managing the service delivery improvement plan, managing risks and issues. Supporting any changes through effective communication and coordination at all levels of the organization.\n**Airbus is proud to be an equal opportunity employer and is committed to create an inclusive and diverse work environment. AGI selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or different abled/ (dis)ability.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus India Private LimitedEmployment Type:\nPermanent-------\nExperience Level:\nProfessionalJob Family:\nDigital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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