{"id":3570736,"url":"https://alion.io/job/airbus-service-delivery-manager-it-infrastructure","title":"Service Delivery Manager - IT Infrastructure","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":912,"ghost_share":0.005,"stale_share":0.672,"repost_share":0.018,"time_to_fill_p50_days":23,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":230000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-15T04:20:56Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Description:\nOur infrastructure relies heavily on external partners, managed service providers, and vendors. We're looking for someone engaged, who will ensure that our suppliers deliver as agreed in terms of scope, budget and schedule.\nIn this role, you will be the person who holds suppliers accountable, runs the operational reviews, and steps in before a delayed delivery or an unresolved ticket turns into a business problem.\nYou will work closely with the HO IT Infrastructure to ensure that services are performing as expected.\nWhat the job is\nRun operational vendor management: Act as the primary operational contact for our infrastructure and network suppliers.\nEnforce SLAs and deliverables: Track performance metrics closely. When a supplier misses an SLA or slips on a deadline, you address it early and drive the remediation plan.\nLead structured reviews: Chair regular service reviews (monthly/quarterly), track action items, and ensure unresolved operational issues are followed through to completion.\nPartner with IT Procurement: Provide the operational data needed for contract renewals, dispute discussions, and vendor scorecards.\nHandle escalations: Intervene when standard operational channels stall.\nHow will you contribute to the team\nProven background: Solid experience in a Service Delivery, Vendor Management, or IT Operations role within an enterprise environment.\nInfrastructure knowledge: A practical understanding of enterprise IT (cloud hosting, networks, on-prem hardware, data centers, security platforms). You must be able to follow technical discussions, challenge timelines and spot when a vendor is giving vague answers.\nCommercial and contract awareness: Hands-on experience working against contracts, Statements of Work (SOWs), and strict Service Level Agreements (SLAs).\nCommunication style: Firm, diplomatic, and articulate. You need to be able to say \"no\" or \"this isn't acceptable\" clearly and professionally.On the other hand, you would also be able to build good relations to continue the good corporation with our suppliers\nLanguages: Professional fluency in English (written and spoken). Danish language skills are a plus. Structured as a person (especially in written form).\nPluses (not hard requirements)\nPractical knowledge about ITIL frameworks\nDaily experience working on platforms like ServiceNow, and Jira. \nExperience operating within multi-vendor setups and international organizations.\nFinancial understanding\nWhat does your next challenge look like?\nAt SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.\nWe are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.\nIn Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.\nBeing part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.\nIf you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.\nCome on board and join us at Satair, an Airbus Services Company!\nAbout SATAIR\nSatair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.\nWith our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9 billion turnover, you will be part of a truly global company that continues to grow year after year.\nWelcome to the Satair family!\nIf you want to know more about our business, have a closer look at our websitewww.SATAIR.com or check out our SATAIR Youtube Channel atwww.youtube.com/sataircompany !\nWhat do we offer at SATAIR?\nAt SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.\nSATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!\nHere is a selection of some of the benefits we offer our employees in Copenhagen:\nFinancial Benefits: Competitive salary, Employee Stock Ownership Program, Success sharing, Health insurance, Group accident insurance, Employee discounts to local businesses\nEmployee Health and Wellbeing: On-site gym, App-based health & wellbeing platform, Amazing canteen at a subsided price, Massage scheme\nLearning and Development: Airbus Leadership University, Large number of e-learning and training offers for personal and professional development, Promotion of professional development (e.g. postgraduate studies, technician training), Possibility of mentoring, Gain international experience\nWork-life blend and life phase support: Possibility to work remotely, 4 care days, Senior days, Working from home policy (2 days remote per week)\nCome on board and join us at Satair, an Airbus Services Company\nPlease send us your application as soon as possible to get the opportunity to become part of an exceptional global team!\nWe welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nWhen applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nSatair A/SContract Type:\nPermanentExperience Level:\nProfessionalJob Family:\nDigital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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