{"id":1525556,"url":"https://alion.io/job/airbus-skywise-customer-success-manager","title":"SKYWISE - Customer Success Manager","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":556,"ghost_share":0.002,"stale_share":0.664,"repost_share":0.014,"time_to_fill_p50_days":27,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-30T13:53:49Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T21:16:55Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"Job Description:\nSkywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations.\nThe Customer Success Manager (CSM) team is a key enabler of the Customer Experience Organization. The CSM has the responsibility to engage with the airline customers to identify their needs, oversee the deployment of the services with the airlines, ensure proper solution adoption and customer satisfaction.\nThe CSM role requires an understanding of airline customers, aircraft systems, program and project management, digital trends, systems integration, Agile software design methodology and some fluency in the latest technology trends.\nPrimary Responsibilities\nThe CSM manages a portfolio of airline customers and is the voice of the customer in Skywise. Their primary responsibilities are summed up in two main areas:\nBeing the customer's project manager for the execution and deployment of the digital Services.\nBeing the trusted advisor for the customer during the run-mode, supporting requests, escalations and overall health. \nMain Deliverables\nBuild and execute customer facing projects (deployments, upgrades, change requests) using internal project management tools and methodologies. \nConduct workshops and immersion sessions with customers.\nCustomer engagement plans, based on product priorities and consultative selling outputs.\nCustomer change management plans for the most complex solutions.\nAssist Deal Manager with technical feasibility, scope validation, and deliverability. \nEvaluate the cost of the contract. This will include confirming the customer's fleet is properly fitted with the required enablers, correct data transmission, capture, routing, transport, & processing elements.\nAct as a focal point for cash management and drive acceptance for revenue recognition. \nEnsure that service level agreements and other KPIs are adhered to per customer contracts. \nIdentify/anticipate and mitigate risks/issues which may affect contract execution of digital solutions and perform customer heat map monitoring.\nOwn operation of services: measuring performance, and being responsive to customer issues.\nQualifications and Skills\nEducation and Experience\nBachelor's Degree or equivalent work experience required\n10 years or more in commercial aviation in the fields of customer services, airline maintenance engineering, digital solutions, data analytics and/or aircraft systems and avionics.\nAeronautical engineering and avionics knowledge, or the ability to understand rapidly and in detail digital products linked to aircraft ops, health monitoring, predictive maintenance, and reliability.\nKnowledge in IT, data analytics, or a strong interest in these fields, being familiar with Skywise.\nProgram management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets and events management. Capacity to build and own project path and to maintain project consistency at any time.\nExperience creating strong and trustworthy customer relationships and managing customer expectations. \nExcellent communication skills (internal/external) and assertiveness, including experience in holding technical commercial discussions with airlines, ranging from airline CEOs, VPs, Heads of Maintenance, fleet management, operations, reliability, airline IT teams, and others.\nTravel Requirements: 30% travel Domestic and International\nEligibility: Authorized to work in Canada\nWhat we Offer:\nLocated in the heart of University of Waterloo’s David Johnston Research + Technology Park, Skywise is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. As part of our family, you will enjoy:\nBeing part of Airbus Network\nFlexible hours\nHybrid working environment (3 days in office)\nFree parking \nVacation Days (15 - 25)\nProfessional Development Day\nChristmas shut down\nSummer core hours \nStrong work-life balance \nCasual dress code \nCompetitive group benefits plan \nStrong focus on mental health support benefits\nSick and Personal days \nRRSP matching program\nLife Insurance\nAccess to Employee Share Scheme\nMaternity & Paternity benefits\nReferral program\nRewards and Recognition program \nTraining and Development Support \nMonthly Lunch and Learns \nFitness & Wellness reimbursement\nAn active social committee \nOrganized Volunteer Events\nGame room, including a flight simulator!\nActive Inclusion & Diversity Committee\nAnd much more\nAI Disclosure: No artificial intelligence tools are used to screen, assess, or select candidates for this role\nSelection and Hiring Commitment\nWe thank all applicants for applying. Only selected applicants will be contacted.\nSkywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nSkywise Canada Inc.Contract Type:\nPermanent-----\nExperience Level:\nProfessionalJob Family:\nCustomer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.","description_format":"text","description_chars":7046,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Satellite Manufacturing","Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-30T13:53:49Z"},{"event":"close","at":"2026-10-21T19:35:44Z"},{"event":"reopen","at":"2026-10-24T12:48:01Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.462,"p_room":0.75,"age_days":24,"expected_fill_days":27,"reasons":["conf:8","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/airbus-skywise-customer-success-manager","json_url":"https://alion.io/job/airbus-skywise-customer-success-manager.json","meta":{"generated_at":"2026-10-25T14:38:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3100},"rest":"https://alion.io/mcp/rest/get_company?id=3100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbus-skywise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbus-skywise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbus-skywise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbus-skywise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbus-skywise-customer-success-manager"}]}