{"id":1459872,"url":"https://alion.io/job/airbus-training-academy-customer-support-coordinator","title":"Training Academy Customer Support Coordinator","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":260,"ghost_share":0,"stale_share":0.4,"repost_share":0.035,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T11:45:56Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T03:19:21Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description:\nThe Customer Support coordinator, In this role, will be the face of the academy-ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors.\n1. Customer Experience & Arrival Logistics\nManage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.\nProvide dedicated on-site assistance to trainees throughout the duration of their programs.\nCollect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.\nAct as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.\n3. Technician, Pilot, Flight Simulator & Mission Scheduling\nManage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.\nManage internal Pilot, FFS and regional mission hours reporting.\nIssue Letters of Intent (LOI).\n4. Facility Management & Administration\nMonitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.\nOversee merchandise inventory, sales, and stock replenishment.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Helicopters Malaysia SDN. BHD.Employment Type:\nPermanent-------\nExperience Level:\nProfessionalJob Family:\nCustomer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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