{"id":2822359,"url":"https://alion.io/job/airbus-training-product-support-engineer","title":"Training Product Support Engineer","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":363,"ghost_share":0.003,"stale_share":0.471,"repost_share":0.028,"time_to_fill_p50_days":20,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T03:55:53Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description:\nPosition Overview\nA Product Support Engineer acts as the technical bridge between customer support, product management, and core engineering teams, diagnosing complex software issues and contributing in improving product reliability.\nACCOUNTABILITIES :\nResponsible for the training products support including their deployment (initial, evolution and upgrades) in all training domains - Cabin, Flight, Maintenance and Structure.\nEnsures integrity of Airbus training products delivered to Airbus Training Centers, Partners and Customers \nResolving training product related support requests and incidents received from the internal and external users\nEnsures transnational coordination between stakeholders of various teams like - training centers, business domains, product development, sales & marketing, quality and customers\nSupport development team for the delegated activities like training products validation, product communication management and consolidating the customer feedbacks \nContributes to overall customer satisfaction of the training product by coordinating with other stakeholders and maintaining a close relationship with internal stakeholders and customers \nAct as focal point for required training product - coordinating with different domains within training organization, Airbus Digital, Skywise support teams and subcontractors \nAdministration of the cloud platform to manage the various functionalities related to Airbus training products.\nMAIN ACTIVITIES :\nContributes in his / her domain of expertise to the compilation of the new training packages, delivery orders based upon customers’ and internal needs \nContributes to the administration of online course contents and validation\nRequest management to support internal and external customers related to training products delivery, cloud platform access, course contents access and troubleshooting \nProvides a consistent evolutions/upgrades package to internal and external customers\nOptimize tools, documents and processes for the products operation \nAnticipate risks of obsolescence of training products and manage associated actions \nCreate and maintain associated documentation in line with Airbus processes. \nDELIVERABLES :\nEnsure on-time delivery of the necessary deliverables related to the training products\nCreate, deliver and monitor necessary KPI & targets for the smooth operation of the support and performance management in adherence with Airbus processes and rules \nBe efficient and reactive while dealing with different technologies, different tasks (project management, operation support, worldwide support, short and long-term actions), different professions (manufacturers, sub-contractors, procurement, pilots, etc...) \nMinimize customers and users disturbance following technical problems; this leads the job holder, in specific cases, to adapt working hours to the situation \nKeep regularly up to date technical knowledge (digital interfaces, software, hardware, training environment) \nREQUIRED SKILLS :\nEducational background: A degree in science or engineering especially in Computer Science, Information Technology, Electronics and Data Analytics\nWork Experience: 8 years and above in technical / product support is mandatory.\nPrevious customer handling experience will be an added advantage\nProject management, organizational skills \nTechnical knowledge covering cloud platform administration, IT (Software, Hardware & Network) troubleshooting techniques and request management.\nKnowledge of Training Center's operations (ATO/MTO), experience in understanding the OEM (Original Equipment Manufacturer) processes will be an added advantage\nKnowledge of any Airbus training products/solutions such as ACT Suite, Cabin Training Suite, e-training by Airbus, MATe suite, Smarter Classroom, MyTDS & Virtual Procedure Trainer is plus\nBasic Knowledge of AWS and any LMS platform \nTeam player, CAN DO attitude, adaptability \nAutonomy, Communication and coordination skills, mastering workshop methodologies\nLanguage skills: English negotiation level \nAnticipation mindset, resistance to stress and flexibility. \nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus India Private LimitedEmployment Type:\nPermanent-------\nExperience Level:\nProfessionalJob Family:\nTraining support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.","description_format":"text","description_chars":5347,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Satellite Manufacturing","Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-18T18:35:04Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.82,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/airbus-training-product-support-engineer","json_url":"https://alion.io/job/airbus-training-product-support-engineer.json","meta":{"generated_at":"2026-10-21T18:18:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3100},"rest":"https://alion.io/mcp/rest/get_company?id=3100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairbus-training-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairbus-training-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairbus-training-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airbus-training-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairbus-training-product-support-engineer"}]}