{"id":3532502,"url":"https://alion.io/job/airbus-warranty-manager","title":"Warranty Manager","company":{"id":3100,"name":"Airbus","domain":"airbus.com","url":"https://alion.io/company/airbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":757,"ghost_share":0.005,"stale_share":0.664,"repost_share":0.015,"time_to_fill_p50_days":27,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Erie, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":188},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-30T16:32:16Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T07:15:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nWE’RE LOOKING FOR A WARRANTY MANAGER\nPOSITION LOCATION: FORT ERIE, ONTARIO\nThe Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.\nMAIN RESPONSIBILITIES\nParent Company Claim & Credit Facilitation\nServe as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.\nPrepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.\nRigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.\nReconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.\nMaintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.\nTrack and report on cores returns both on route to AHCA and departing to AH. \nCustomer Service Collaboration & Workflow Management\nPartner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.\nEstablish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.\nProvide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.\nHandle escalated or complex customer warranty claims transferred from the customer service team.\nDevelop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations. \nProcess Optimization, Tracking & Reporting\nMaintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.\nMonitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.\nGenerate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.\nContinuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates. \nInventory & Quality Assurance Support\nCoordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.\nIdentify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.\nPOSITION REQUIREMENTS\nEducation\nBachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.\nExperience\nMinimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.\nKnowledge, Skills and Abilities\nParent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.\nCommunication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.\nDetail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.\nProficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.\nAHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\nCompany:\nAirbus Helicopters Canada LtdEmployment Type:\nPermanent-------\nExperience Level:\nProfessionalJob Family:\nCustomer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .\nAt Airbus, we support you to work, connect and collaborate more easily and flexibly. 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