{"id":2845750,"url":"https://alion.io/job/aircall-billing-support-specialist","title":"Billing Support Specialist","company":{"id":52973,"name":"Aircall","domain":"aircall.io","url":"https://alion.io/company/aircall","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Voice Agents","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:36:51Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T02:19:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\nWithin our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. \nThis position is based in our New York office - it's a hybrid setup with an expectation of two days per week onsite.\nKey Responsibilities:\nSupport customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)\nAssist customer-facing teams with invoicing, subscriptions, and payment management topics\nMaintain accurate customer account balances\nCollaborate closely with the Accounts Receivable and Cash Collection teams\nBuild and maintain professional relationships by delivering a world-class billing support experience\nDevelop and maintain in-depth knowledge of Aircall’s billing and payment processes\nQualifications:\nA first experience in a B2B SaaS customer support role, or transferable relevant experience.\nExcellent written and verbal communication skills\nExperience with ticketing tools and support systems\nStrong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)\nAnalytical mindset with curiosity to investigate and resolve complex inquiries\nStrong time management and prioritization skills\nHigh level of empathy and customer orientation\nAbility to multitask across different platforms and communication channels\nComfortable working cross-functionally in an international, multilingual, remote environment\nComfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work\nBase salary range:\n$66—$75 USD\nWhy join us?\nKey moment to join Aircall in terms of growth and opportunities\nOur people matter, work-life balance is important at Aircall\nFast-learning environment, entrepreneurial and strong team spirit\n45+ Nationalities: cosmopolite & multi-cultural mindset\nCompetitive salary package & benefits\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-19T10:57:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20","filings_12m":20,"filings_prev_12m":9,"green_card_filings_12m":0,"median_offered_wage_usd":222500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:3","win:early"],"computed_at":"2026-10-20T05:19:58Z"},"pay":null,"html_url":"https://alion.io/job/aircall-billing-support-specialist","json_url":"https://alion.io/job/aircall-billing-support-specialist.json","meta":{"generated_at":"2026-10-20T05:19:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52973},"rest":"https://alion.io/mcp/rest/get_company?id=52973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faircall-billing-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faircall-billing-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faircall-billing-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aircall-billing-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faircall-billing-support-specialist"}]}