{"id":1521830,"url":"https://alion.io/job/aircall-forward-deployed-engineer-key-accounts-ai-solutions","title":"Forward Deployed Engineer – Key Accounts (AI Solutions)","company":{"id":52973,"name":"Aircall","domain":"aircall.io","url":"https://alion.io/company/aircall","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"GraphQL","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"n8n","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"Voice Agents","optional":false},{"name":"WhatsApp","optional":false},{"name":"Zapier","optional":false},{"name":"Apex","optional":true},{"name":"Google BigQuery","optional":true},{"name":"JavaScript","optional":true},{"name":"Looker","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-09-30T08:37:16Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T08:24:27Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\nYou'll be the technical partner for a portfolio of Aircall's strategic global accounts, working closely with Key Account Managers to drive agentic AI adoption use case by use case, from the first deployed use case to broader expansion.\nAbout the Team\nAircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.\nWithin that team, this is a hands-on, Key Accounts-focused role for someone who wants to go deep rather than broad, working with a portfolio of Aircall's strategic customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project delivery, and AI adoption. You don't need to be a full-time software engineer, but you should be fluent in APIs, confident managing technical projects, and comfortable working with customer stakeholders.\nAbout the Role\nAs a Forward Deployed Engineer for Key Accounts, you are the technical point of contact for a portfolio of Aircall's strategic customers. You don't run a deployment and move on. You stay with the account and help build its agentic roadmap alongside the Key Account Manager (KAM).\nYou help land a first high-impact use case, prove value fast, then expand the footprint use case by use case. You'll work closely with the KAM, senior FDEs, Product, and Engineering, taking on increasing ownership of your accounts as you grow in the role.\nPlease note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership.\nWhat you'll do\nBuild ongoing relationships with the accounts in your portfolio as their go-to technical contact for Aircall's AI Agents.\nPartner with the Key Account Manager on the account plan: the KAM owns the commercial relationship and quota. You own technical execution and contribute to the use-case roadmap and the pipeline of expansion opportunities.\nDeliver the first use case fast, then expand. Deploy an initial high-value workflow, track the outcome, and use proven value to identify the next use case.\nRun regular use-case discovery with customer teams to surface, qualify, and prioritise new automation opportunities.\nAct as a trusted advisor to your accounts on agentic AI. Help them build their AI roadmap 6-12 months out, not just the deployment in front of you, and keep Aircall positioned as their platform of choice.\nLead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.\nDesign, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.\nConfigure and optimise the AI Agent, defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's workflows.\nManage cross-functional deployments: define timelines, align stakeholders, ensure accountability, and deliver on time and within scope.\nCollaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.\nCreate scalable models and reusable frameworks (templates, playbooks, reference architectures) that make expansion within Key Accounts faster and more consistent.\nChampion continuous learning and enablement. Train peers, run internal workshops, and document best practices to raise the technical bar across the team.\nCollaborate with GTM leadership on the routines and cadences that drive accountability for expansion pipeline, forecast accuracy, and performance tracking within Key Accounts.\nContribute to expansion pipeline and MRR within your portfolio, jointly with the KAM.\nShare customer needs, integration insights, and field learnings with Product and PMM to help shape the AI Agent roadmap.\nSupport internal and external product education, including enablement for System Integrators (SIs) and channel partners where they support your accounts.\nMaintain awareness of AI and CX industry trends, ensuring insights feed back into product and GTM strategy.\nWhat you'll bring\n2-5 years of experience in technical consulting, solutions engineering, or integration-focused project management, ideally with some exposure to larger or enterprise accounts.\nClient-facing experience required, ideally working alongside sales or account management teams.\nTechnical skills:Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL), with the ability to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.\nPractical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.\n\nTools experience:Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).\n\nProven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nA growth mindset: constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.\nNice-to-haves:Experience in telephony, voice, or contact centre systems (SIP/WebRTC, call routing, containment, AHT).\nFamiliarity with BI and analytics tools (Looker, BigQuery, Snowflake).\nExposure to scripting (JavaScript/Python) for light customisation and debugging.\n\nWhat success looks like\nA growing number of live agentic use cases within each account in your portfolio.\nShortened time-to-first-value on the initial use case, then a repeatable path to use case two and beyond.\nContribution to net revenue retention and expansion MRR across your portfolio, jointly with the KAM.\nStrong, trusted working relationships with customer stakeholders.\nReusable frameworks, models, and templates actively used by peers and partners.\nStrong collaboration with Engineering and Product to enhance platform capabilities.\nSustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions.\nWhy join us?\nKey moment to join Aircall in terms of growth and opportunities\nOur people matter, work-life balance is important at Aircall\nFast-learning environment, entrepreneurial and strong team spirit\n45+ Nationalities: cosmopolite & multi-cultural mindset\nCompetitive salary package & benefits\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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