{"id":1125829,"url":"https://alion.io/job/aircall-forward-deployed-engineering-lead-2","title":"Forward Deployed Engineering Lead","company":{"id":52973,"name":"Aircall","domain":"aircall.io","url":"https://alion.io/company/aircall","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Voice Agents","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-22T20:41:22Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T19:23:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\nAbout the Team\nForward Deployed Engineering connects Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) to real-world customer workflows, turning possibility into production. The team sits within Customer Solutions & Applied AI and works cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, globally across EMEA, AMER, and APAC. This role owns the FDE motion for one region, reporting to the SVP, Customer Solutions & Applied AI.\nAbout the Role\nThe FDE Lead is a player-coach, not a traditional people-manager. You'll still be building: personally configuring, deploying, and debugging AI Agent solutions on real customer engagements, because the fastest way to raise the bar for your team is to keep raising your own. You'll also coach the regional FDE team, own the region's AIVA number, and turn what you build yourself into the playbooks and frameworks the team runs on.\nYour remit doesn't stop at FDE. You are helping drive the agentic revolution across the whole region, educating our internal teams, collaborating with our marketing team, impact the whole customer journey in your region. \nCore Responsibilities\nCo-own the AIVA number for the region with the regional GM, partnering with AEs, AMs, and CSMs on pipeline and revenue targets, and staying personally accountable for hitting it.\nStay hands-on and technical: personally configure, build, and deploy AI Agent solutions on a portfolio of strategic or complex accounts, leading by building rather than only reviewing.\nCoach and upskill the regional FDE team on technical execution, agent configuration, and deployment quality through pairing and hands-on review, not just process.\nBuild and evolve the global playbooks, reference architectures, and deployment frameworks the team runs on by compounding the team’s knowledge and expertise.\nDrive the region's AIVA go-to-market motion, embedding pipeline hygiene, forecasting discipline, and clear input/output KPIs across the team.\nRun enablement and upskilling sessions in the region, collaborating with the Enablement team so the wider organisation can speak to and support agentic adoption.\nRepresent field reality to Product and Engineering, translating what you and the team are building, and where you hit friction, into roadmap input.\nLead cross-functional initiatives that grow agentic adoption region-wide, coordinating with Marketing, Support, and other GTM teams as needed.\nWhat We're Looking For\nWe're looking for builders, not career managers - but builders who also have the seniority and business judgement to own a regional number and be credible in front of VP and C-suite stakeholders, internally and with customers. Depth of hands-on experience matters as much as a demonstrated ability to think commercially.\nHands-on technical depth: 5-6+ years in forward deployed engineering, solutions engineering, technical consulting, or a comparable role, with a proven track record of personally building, configuring, and shipping integrations or agent solutions, not just directing others who do.\nTechnical fluency: comfortable with APIs, integrations, and at least one programming language, with the technical aptitude to quickly get hands-on with new agent capabilities as they ship.\nCommercial and business acumen: able to align technical delivery with revenue outcomes - deal structures, forecasting, pipeline hygiene, and how a deployment translates into the region's AIVA number.\nExecutive stakeholder engagement: proven experience engaging and influencing VP and C-suite stakeholders, both internally and at customer organisations, without losing technical credibility.\nPeople leadership through coaching: demonstrated ability to raise a team's technical bar by building alongside them and reviewing their work hands-on, not by managing from a distance.\nStrategic thinking: able to scope new use cases and opportunities from ambiguity, not only execute against a defined brief.\nTrack record of ownership: a clear history of taking complex, cross-functional projects from idea to delivered outcome, and being accountable for the result.\nEntrepreneurial mindset: treats the region like a startup within a startup and doesn't wait for permission to fix what's broken.\nNice to haves\nExperience in conversational AI, voice AI, or contact centre technology.\nExperience with CRMs, help desks, or System-of-Truth integrations.\nPrior experience in an overlay or specialist GTM motion.\nWhy join us?\nKey moment to join Aircall in terms of growth and opportunities\nOur people matter, work-life balance is important at Aircall\nFast-learning environment, entrepreneurial and strong team spirit\n45+ Nationalities: cosmopolite & multi-cultural mindset\nCompetitive salary package & benefits\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":7481,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-22T21:33:45Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:0","urgency","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aircall-forward-deployed-engineering-lead-2","json_url":"https://alion.io/job/aircall-forward-deployed-engineering-lead-2.json","meta":{"generated_at":"2026-09-23T19:32:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}