{"id":1126028,"url":"https://alion.io/job/airdna-account-manager","title":"Account Manager","company":{"id":670055,"name":"Airdna","domain":"airdna.co","url":"https://alion.io/company/airdna-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"EUR","period":"year","gross":null,"usd_annual":61738},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-14T17:25:50Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-02T10:48:44Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"About AirDNA\nAirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the multi-billion-dollar travel and short-term rental industry, with offices in New York, Denver and Barcelona and team members around the world.\nOur self-serve platform equips Airbnb hosts and property managers with the smart, competitive insights they need to succeed in an ever-evolving market. We also arm enterprise clients with custom reports and in-depth dashboards so they can scale and invest strategically. Our customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.\nWe track the daily performance of over 15 million listings on Airbnb, Vrbo, and Booking.com across 120,000 global markets. Hundreds of thousands of partner properties further inform our proprietary algorithms, producing the most accurate and comprehensive short-term rental dataset in the world.\nIn 2024, AirDNA acquired Uplisting, a powerful property management software that helps hosts and operators manage listings across Airbnb, Vrbo, and other platforms. With features like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting expands our mission to support every stage of the short-term rental journey - from investment to operations.\nThe AirDNA team\nWe’re a curious, driven, and kind group of humans who genuinely love what we do. Our values - Happy, Hungry, Honest- guide how we show up for our customers and for each other.\nWant to see what that looks like in action? You’ll get a feel once you meet us.\nWe welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box.Passion, potential, and perspective matter here.\nThe Role:\nAs an Account Manager, you'll turn AirDNA's data into revenue. You'll own a portfolio of clients and be the driving force behind their growth with AirDNA retaining revenue, spotting upsell opportunities, and making sure every customer sees measurable ROI from our products. You'll act as a trusted advisor, using deep industry and product expertise to build long-term relationships, keep satisfaction high, and get ahead of churn before it happens. We're looking for a driven professional with strong commercial instincts, sharp strategic thinking, and a collaborative mindset, someone who treats customer growth and business growth as the same goal.\nHere's what you'll get to do:\nOnboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 90 days to address needs and issues.\nOwn your Book of Business end-to-end, taking full responsibility for driving retention, adoption, and expansion across your accounts.\nManage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR.\nMonitor & Reduce Churn: Analyze churn trends, incorporate insights into QBR reports, and take proactive steps to mitigate risks.\nProvide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.\nResolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts.\nHere's what you'll need to be successful:\nFull proficiency in English (native or fluent), both verbal and written.\n3+ years of experience in SaaS or B2B environments, ideally including account management, renewals, or customer success responsibilities.\nExperience managing renewals or expansion revenue against a target, or a clear track record of driving measurable customer outcomes.\nStrong commercial mindset and interest in sales, with the ability to learn quickly how to manage renewals, identify upsell opportunities, and handle customer objections effectively.\nSolid communication skills, both written and verbal, with the ability to build rapport and trust.\nComfortable owning difficult conversations around churn risk, pricing, or renewal terms.\nHighly organized and detail-oriented, with a sense of accountability and the ability to prioritize high-impact activities that drive revenue and customer value.\nProactive mindset with strong ownership of customer health, identifying high-risk accounts early and taking steps to support retention.\nComfortable with data: experience in or an eagerness to learn how tointerpret and explain data to support customer decisions, and deliver meaningful value throughout a partnership with a customer.\nAbility to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues.\nAbility to act as a strategic advisor by understanding customer goals and staying informed about industry trends and challenges, sharing insights, and proactively guiding accounts toward long-term success.\nWillingness to continuously learn and stay informed about industry trends and customer challenges.\nHere's what you can expect from us:\nOTE range 45,000 - 55,000 EUR annually\nIndefinite contract\n36 holidays per year\n62 days to work from anywhere!\nContinuing education stipend\n150 EUR to spend with Cobee card available monthly for public transport, daycare, restaurants and health insurance\nHealth insurance with AXA: choose Complet, or go VIP-200 for extended coverage + reimbursements!\nLanguage lessons (Catalan-French-Italian-Spanish)\nIndividual growth plan to progress in the role\nStandard working hours from 11 am to 7 pm\nA fun and sunny office with big terraces\nTalented international team and a vibrant work environment\nTeam building events\nDog friendly office!\nHiring Process:\nFirst stage: Virtual interview with the People Team at AirDNA (Online-30min)\nSecond stage: Meet the Director of Sales, PM (Online-30min)\nThird stage: Case Study + Panel Interview with Hiring Manager and Director of Sales, PM (45min)\nFinal stage: Onsite Meeting with Hiring Manager and Peers (50min)\nPost-offer / Pre-employment: Reference and employment verification check\nIdeal start date: Q4","description_format":"text","description_chars":6217,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Catalan","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Pet friendly"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-22T21:36:46Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.362,"p_room":0.28,"age_days":110,"expected_fill_days":30,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":61738,"is_top_pay":false},"html_url":"https://alion.io/job/airdna-account-manager","json_url":"https://alion.io/job/airdna-account-manager.json","meta":{"generated_at":"2026-11-02T12:46:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670055},"rest":"https://alion.io/mcp/rest/get_company?id=670055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fairdna-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fairdna-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fairdna-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/airdna-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fairdna-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1126028}},{"tool":"search_jobs","arguments":{"company":"airdna.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1126028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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