{"id":2092677,"url":"https://alion.io/job/aire-serv-customer-service-representative-4","title":"Customer Service Representative","company":{"id":1818629,"name":"Aire Serv","domain":"aireserv.com","url":"https://alion.io/company/aireserv-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":62,"open_postings":275,"ghost_share":0.633,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Branson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:06:10Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T19:29:32Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":19},"description":"Customer Service Representative\nAre you a decisive, high-energy professional who thrives in a fast-paced environment?\nAt Aire Serv, Mr. Rooter and Dryer Vent Wizard, we don’t just need a \"Customer Service Rep” we need a true Customer Experience Champion. Someone who understands that customer service is not just in the title but believes it defines the company to customer relationship. If you are an assertive problem-solver who loves to \"own\" the day and can turn a customer’s home concerns into 5-star solutions, you belong here.\nPay Scale Options: Choose How You Want to Earn?\nWe believe in matching your pay to your personality and goals. We offer two distinct, clear compensation paths. You choose the one that fits you best when you join our team:\nOption A: High-Incentive Path (Base + Inside Sales Commission)\n· Hourly Base: $15.00 - $18.00 / hour (based on relative experience)\n· Earnings Potential: Plus uncapped performance-based inside sales commissions, bonuses, and spiffs. Our average CSR on this plan can earn an additional $24,000 annually in commissions & bonuses!\n· Projected Annual Income: $46,850 - $61,820+ (Base hourly + commissions & bonuses)\nOption B: Steady Path (Higher Base ineligible for commission & bonuses)\nHourly Base: $15.00 - $20.00 / hour (based on relative experience)\nExpected Annual Base: $31,200 - $41,600\nWhy You’ll Want to Join Our Team\n· Organization & Trust: We value our team members and don't micromanage. We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship.\nHigh-Pace Environment: Your day will move fast. You’ll handle customer calls, coordinate with office and field teams, all while making a difference in our customers’ lives.\nPerformance-Based Rewards: Commission and bonuses tied to your ability to resolve customer issues and earn new business if you choose pay option A. \nModern Tools: Work with top-tier systems like Service Titan to ensure 100% accuracy and outstanding documentation.\nYour Responsibilities\nCommand of our calls: As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses.\nSolve the \"Unsolvable\": Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden. \nDrive Revenue & Retention: Use your influential skills to perform outbound engagement for renewals, estimate follow up, collections and scheduling of visits.\nMaintain Process & Data Integrity: Ensure 100% of calls and customer information are documented accurately in Service Titan, maintaining strict compliance with company standards. \nHow We’ll Measure & Support Your Success\n· Resolution Rate: Achieve first-contact resolution on 90% of calls.\n· Customer Satisfaction: Maintain a high Net Promoter Score (NPS) by delivering outstanding service.\n· KPIs: Achieving and exceeding required Key Performance Indicators (KPIs)\n· Process & Data Accuracy: 100% accurate documentation and processing.\nJob Requirements:\n· Inbound and outbound call experience preferred\n· Inside Sales experience preferred\n· Service Titan experience preferred but not required\n· Strong written and verbal communication skills\n· Detail-oriented with strong data entry skills\n· Positive Attitude and likes to laugh!\n· Team player who can also work independently\n· General computer knowledge, including Microsoft Office products\n· Typing skills are a must\n· Available to work alternating weekly schedules, including on call evenings, weekends and occasional overtime.","description_format":"text","description_chars":3594,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Smart Home Devices","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-08T15:26:11Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.551,"p_room":0.9,"age_days":19,"expected_fill_days":40,"reasons":["conf:17","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/aire-serv-customer-service-representative-4","json_url":"https://alion.io/job/aire-serv-customer-service-representative-4.json","meta":{"generated_at":"2026-10-27T22:46:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1818629},"rest":"https://alion.io/mcp/rest/get_company?id=1818629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faire-serv-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faire-serv-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faire-serv-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aire-serv-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faire-serv-customer-service-representative-4"}]}